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- Tasks: Lead the reception team, ensuring top-notch guest service and smooth check-in/check-out.
- Company: Join YOTEL Manchester, where design meets comfort in a vibrant hotel atmosphere.
- Benefits: Enjoy discounted hotel rates, food discounts, and access to fitness classes.
- Why this job: Be part of a collaborative team that values your ideas and supports your growth.
- Qualifications: 1+ years in hotel reception, strong leadership, and excellent customer service skills required.
- Other info: Flexible shifts, including evenings and weekends; knowledge of languages is a bonus.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and customer-focused Hotel Reception Supervisor to join our team at YOTEL Manchester Deansgate. We are looking for a superstar night receptionist to join our Mission Control team. Fantastic customer service skills are a must. A knowledge of the local area to support guests as needed is desired. We only accept the best for our guests, and our teams and we don't just want you to be proud of what WE do, we want you to be proud of what YOU do. You're the expert. SOP ideas? Have development ideas for the team? Pitch them to us and design them with us. We believe collaboration is key and here at YOTEL we have each other's backs!
Key Responsibilities:
- Supervise and support the reception team, ensuring high standards of guest service.
- Oversee check-in and check-out procedures, ensuring a seamless experience for guests.
- Handle guest inquiries, complaints, and special requests professionally and efficiently.
- Train, mentor, and assist in the development of front desk staff.
- Monitor room availability, rates, and reservations to optimize occupancy and revenue.
- Ensure accurate billing and payment processes.
- Maintain a welcoming and professional atmosphere at the reception area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Enforce hotel policies and procedures, including health and safety regulations.
What We're Looking For:
- Previous experience in a hotel reception or front office role, preferably in a supervisory position for a minimum of 1 year.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Ability to multitask, remain calm under pressure, and solve problems effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Knowledge of additional languages is a plus.
What's In It For You?
- Discounted Rates at YOTEL hotels.
- 25% discount on food and drink in our wonderful restaurant and bar Motley.
- Access to discounted workout classes at TRIB3 Manchester Deansgate.
- Ongoing personal development to get you to the next stage of your career.
YOTEL Manchester has 261 guest bedrooms where design equals comfort in every one of our smartly designed cabins. The hotel also offers a 24/7 fully equipped gym via Trib3 Fitness Studio. Mission Control (reception) is the hub of all activity at our hotel. Use our self-service kiosks to check-in and out under a minute or guests can speak to our always on-hand crew. We will also give local neighbourhood tips, emergency supplies and toiletries, or extra keys and towels. Available and ready to help 24/7. Motley is the ideal spot for guests and locals alike, it brings friendly service, great food and even better drinks. From breakfast till late, the menu is filled to the brim with uncomplicated, kind to the environment and good for the soul dishes. Not your average bar, they also offer co-working space and quirky private dining rooms.
Hotel Reception Supervisor employer: Yotel
Contact Detail:
Yotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor
✨Tip Number 1
Familiarise yourself with YOTEL's values and mission. Understanding what makes us unique will help you align your approach during interviews and discussions, showcasing how you can contribute to our collaborative culture.
✨Tip Number 2
Brush up on your knowledge of hotel management software like Opera or Fidelio. Being able to demonstrate your proficiency in these systems during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled guest complaints or special requests in the past. This will highlight your customer service skills and ability to remain calm under pressure, which are crucial for this role.
✨Tip Number 4
Research the local area around YOTEL Manchester Deansgate. Being knowledgeable about local attractions and services will not only impress us but also show your commitment to providing exceptional service to our guests.
We think you need these skills to ace Hotel Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or supervisory roles. Emphasise your customer service skills and any specific software knowledge, such as Opera or Fidelio.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've improved guest experiences or trained staff in previous roles.
Showcase Local Knowledge: Demonstrate your familiarity with the local area in your application. Mention any tips or recommendations you could provide to guests, which shows your commitment to excellent customer service.
Highlight Leadership Skills: In your application, focus on your leadership and team management abilities. Provide examples of how you've successfully supervised a team and handled challenges in a busy reception environment.
How to prepare for a job interview at Yotel
✨Showcase Your Customer Service Skills
As a Hotel Reception Supervisor, exceptional customer service is key. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in your previous roles. This will demonstrate your ability to maintain high standards of service.
✨Familiarise Yourself with the Local Area
Knowledge of the local area can greatly enhance the guest experience. Research popular attractions, restaurants, and events in Manchester. Be ready to share your insights during the interview to show your commitment to providing excellent service.
✨Prepare for Team Management Questions
Expect questions about your leadership style and how you manage a team. Think of specific instances where you've trained or mentored staff, resolved conflicts, or improved team performance. This will highlight your supervisory skills and ability to collaborate effectively.
✨Demonstrate Problem-Solving Abilities
In the hospitality industry, issues can arise at any moment. Be prepared to discuss how you've successfully solved problems in past roles, especially under pressure. This will showcase your ability to remain calm and effective in challenging situations.
