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For Companies At a Glance
- Tasks: Lead the reception team and ensure top-notch guest service at YOTEL Manchester.
- Company: Join YOTEL, where design meets comfort in a vibrant hotel environment.
- Benefits: Enjoy discounted hotel rates, food discounts, and access to fitness classes.
- Why this job: Be part of a collaborative team that values your ideas and development.
- Qualifications: 1+ year in hotel reception, strong leadership, and customer service skills required.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic setting.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The Role:
We are looking for a dynamic and customer-focused Hotel Reception Supervisor to join our team at YOTEL Manchester Deansgate.
We are looking for a superstar night receptionist to join our Mission Control team. Fantastic customer service skills are a must. A knowledge of the local area to support guests as needed is desired.
We only accept the best for our guests, and our teams and we dont ju…
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Hotel Reception Supervisor employer: Yotel
Contact Detail:
Yotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor
✨Tip Number 1
Familiarize yourself with the local area and attractions around YOTEL Manchester Deansgate. This knowledge will not only help you assist guests better but also demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss specific situations where you improved team performance or guest satisfaction.
✨Tip Number 3
Brush up on your proficiency with hotel management software like Opera or Fidelio. Being able to navigate these systems efficiently will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Prepare to discuss your ideas for improving guest experiences or operational efficiencies at the reception. YOTEL values collaboration, so showing that you can contribute innovative solutions will make a strong impression.
We think you need these skills to ace Hotel Reception Supervisor
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Provide specific examples of how you've handled guest inquiries, complaints, and special requests in previous roles.
Showcase Leadership Experience: Since the role requires supervisory skills, detail any previous leadership or mentoring experiences you have had. Mention how you supported and developed team members in past positions.
Demonstrate Knowledge of Hotel Management Software: If you have experience with hotel management software like Opera or Fidelio, be sure to mention it. Highlight your proficiency in using these tools to enhance guest experiences and streamline operations.
Express Your Passion for Collaboration: YOTEL values collaboration, so express your enthusiasm for working as part of a team. Share any ideas you have for improving processes or guest experiences, showing that you're proactive and engaged.
How to prepare for a job interview at Yotel
✨Showcase Your Customer Service Skills
As a Hotel Reception Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest inquiries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Leadership Experience
Highlight your previous supervisory roles and discuss how you have trained or mentored team members. This will show that you possess the leadership qualities YOTEL is looking for and that you can effectively manage a reception team.
✨Familiarize Yourself with Hotel Management Software
Since proficiency in hotel management software like Opera or Fidelio is desired, make sure to mention any relevant experience you have with these systems. If you're not familiar, consider doing a quick online tutorial to understand the basics.
✨Prepare Local Area Knowledge
Being knowledgeable about the local area can greatly enhance the guest experience. Research popular attractions, restaurants, and services nearby so you can confidently provide recommendations during the interview.
