At a Glance
- Tasks: Lead the Mission Control team and enhance guest experiences with innovative check-in solutions.
- Company: Join YOTEL London City, where we redefine hospitality with a unique approach.
- Benefits: Enjoy flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Opportunity for growth in a dynamic, tech-savvy hotel setting.
- Why this job: Be part of a forward-thinking team that values autonomy and guest satisfaction.
- Qualifications: Previous Front Office experience and a passion for exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Reception Shift Leader/Supervisor to join our team at YOTEL London City. What makes us unique is that our Front Office (or as we like to call it Mission Control) is not the same as a traditional hotel; our guests are in control of how they wish to interact with us! Using check-in kiosks instead of the traditional Reception desk allows us to give our guests time back instead of queuing. Giving back time to our guests is what we love to do.
Our Mission Control Supervisors (Reception Shift Leaders) will be given autonomy and act as key contact for the Mission Control team and for the hotel responsibilities you would not get in a traditional hotel! You’ll need to live and breathe our values: be smart, honest, efficient, inspiring whilst displaying empathy.
You may be expected to work night shifts, ensuring we have sufficient 24-hour coverage. Are you someone who has Front Office experience and is looking for a new challenge? If so, we’d love to hear from you.
Front Office Supervisor employer: Yotel
At YOTEL London City, we pride ourselves on fostering a dynamic and innovative work environment where our Front Office Supervisors, or Mission Control Supervisors, play a pivotal role in redefining guest interactions. With a focus on autonomy and empowerment, we offer our team members the chance to lead with creativity while enjoying a supportive culture that values smart, honest, and efficient service. Located in the heart of London, we provide unique growth opportunities and a chance to be part of a forward-thinking hospitality brand that prioritises guest satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into YOTEL's values and mission. Show us how you embody being smart, honest, efficient, and inspiring in your past roles.
✨Tip Number 2
Practice your pitch! Be ready to explain how your Front Office experience aligns with our unique approach at Mission Control. We want to hear how you can enhance guest interactions using our innovative check-in kiosks.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've displayed empathy and leadership. We love candidates who can think on their feet and handle challenges with grace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at YOTEL London City.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values. Remember, we’re all about being smart, honest, and inspiring!
Tailor Your Experience:Make sure to highlight your Front Office experience in a way that relates directly to the Mission Control concept. Talk about how you've provided exceptional guest service and any innovative solutions you've implemented in previous roles. We love creativity!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is a bonus in our book!
How to prepare for a job interview at Yotel
✨Know Your Mission Control
Familiarise yourself with YOTEL's unique approach to guest interaction. Understand how the check-in kiosks work and be ready to discuss how this innovative system enhances the guest experience. Show that you can adapt to a non-traditional front office environment.
✨Emphasise Your Values
Make sure to highlight how your personal values align with those of YOTEL. Be prepared to share examples of how you've demonstrated being smart, honest, efficient, inspiring, and empathetic in your previous roles. This will show that you truly understand what they’re looking for.
✨Showcase Your Leadership Skills
As a Reception Shift Leader, you'll need to demonstrate strong leadership abilities. Prepare to discuss your experience in managing teams, resolving conflicts, and ensuring smooth operations during busy shifts. Use specific examples to illustrate your capability in these areas.
✨Be Ready for Night Shifts
Since the role may require working night shifts, be upfront about your availability and willingness to work during these hours. Discuss any previous experience you have with night shifts and how you manage your time and energy effectively during those hours.
