At a Glance
- Tasks: Supervise the night front office, support guests, and ensure smooth hotel operations.
- Company: Join the innovative team at YOTEL Manchester Deansgate.
- Benefits: Enjoy discounted hotel rates, food discounts, and access to workout classes.
- Other info: Flexible night shifts with opportunities for personal development and career progression.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 28103 - 34348 £ per year.
We are looking for a talented
Hotel Night Supervisor to join our team at YOTEL Manchester Deansgate.
The Role This isn’t your ordinary Hotel Night Supervisor role.
There’s no over-the-counter check-in here.
At YOTEL, we use self-service kiosks where we support our guests at a pace they set, from complete independence to full assistance.
As Night Supervisor, you’ll play a key role in ensuring the hotel runs smoothly overnight.
Working closely with the Night Manager, you’ll supervise the Front Office team, support our guests, and help maintain the safety, security, and high service standards of the hotel.
We’re looking for a confident, hands-on and reliable supervisor who can lead by example and make good decisions in a fast-paced environment.
You’ll be a key point of contact for our guests and team throughout the night, ensuring everything is ready for the morning operation.
We only accept the best for our guests and our teams, and we don’t just want you to be proud of what
WE do — we want you to be proud of what
YOU do.
Have an idea that could improve an SOP, the guest experience or the way we work?
We want to hear it.
We believe collaboration is key, and here at YOTEL, we have each other’s backs.
- This role covers night shifts and is guaranteed
- 32 hours per week .
Key Responsibilities - Supervising the Night Front Office operation and supporting the Night Manager
- Acting as a senior point of contact for the team and guests overnight
- Supporting the smooth running of Front Office and assisting other departments when required
- Supporting and completing night audit procedures accurately
- Ensuring the safety and security of guests, colleagues and the building
- Handling guest queries, complaints and escalations professionally
- Supporting room allocations, guest presence checks and system updates
- Following financial procedures, including payments, reports and daily balancing
- Leading and supporting the Night Front Office Crew throughout the shift
- Ensuring all overnight tasks and handovers are completed to a high standard
- Maintaining high standards of cleanliness and presentation in public areas
- Supporting the F&B team with late-night service and drinks sales when required
- Communicating effectively with the Night Manager and day team to ensure a smooth handover
- Taking ownership of the operation when the Night Manager is unavailable
- What We’re Looking For
- Previous experience in a supervisory role within Front Office, Nights or hospitality
- Strong leadership and decision-making skills
- A friendly, professional and customer-focused attitude
- Excellent communication and team management skills
- Ability to work independently and take ownership
- Confidence in handling guest concerns and unexpected situations
- Good attention to detail, particularly with cash handling and night audit procedures
- Ability to support and motivate a team during overnight shifts
- Flexibility to work nights, weekends and holidays
- A passion for hospitality and delivering exceptional service
- Knowledge of the local area to support and advise our guests is a plus
What’s In It For You?
- Discounted rates at YOTEL hotels
- 25% discount on food and drink at Motley Bar & Restaurant
- Access to discounted workout classes at TRIB3 Manchester Deansgate
- Ongoing personal development and training
- Opportunities for career progression within YOTEL
- The opportunity to bring your ideas to the table and make a real difference to the operation
Front of House Night Supervisor in Manchester employer: YOTEL Manchester Deansgate Front Office
At YOTEL Manchester Deansgate, we pride ourselves on fostering a dynamic and collaborative work environment where every team member is valued. As a Front of House Night Supervisor, you'll enjoy competitive benefits such as discounted hotel rates and food, alongside ongoing personal development opportunities that empower you to grow your career. Join us in creating exceptional guest experiences while being part of a supportive team that encourages innovation and ownership.
Contact Details:
YOTEL Manchester Deansgate Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Night Supervisor in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YOTEL Manchester Deansgate Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YOTEL Manchester Deansgate Front Office
Don't be shy about reaching out to YOTEL Manchester Deansgate Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Night Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YOTEL Manchester Deansgate Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YOTEL Manchester Deansgate Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
