At a Glance
- Tasks: Lead daily hotel operations and ensure guests have an exceptional experience.
- Company: Join the vibrant team at Yotel Manchester, a leader in hospitality.
- Benefits: Enjoy discounted stays, free meals, and ongoing personal development.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in hospitality while growing your career.
- Qualifications: Experience in hospitality management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a talented operations manager to join our team at Yotel Manchester.
The Role: We're seeking an experienced operations manager to oversee daily operations, ensure an exceptional guest experience, and drive performance across all operating departments. Reporting directly to the general manager, you will work with other HODs to ensure the business is being driven to its full potential. You will deputise for the General Manager in their absence and have full ownership and accountability for all operational areas of the business.
Key Responsibilities:
- Plan and direct the hotel operations including quality, standards & guest satisfaction.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations, monitoring business levels and managing budgeted departmental costs.
- Oversee all departments ensuring that revenue/profit budgets are achieved and food and beverage menu composition and pricing comply with company expectations.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Ensure adherence to all current legislation regarding Health & Safety, Food Safety and employment law.
- Drive standards of operation within the Hotel ensuring successful leadership, training and development for managers and supervisors.
- Drive the commercial success of the business with the support of the commercial team.
- Create, implement & maintain all operational policies and procedures with department heads.
- Deputise for the GM in their absence.
What We’re Looking For:
- Previous experience in a similar role.
- Hospitality experience in a similar property.
- A passion for hospitality and a drive to grow and develop yourself and your team.
- Fantastic communication skills.
- Strong commercial acumen.
- Experience of effective project management.
What’s In It For You?
- Discounted staff rates at all YOTEL hotels worldwide.
- Free staff food provided while on shift in the onsite canteen.
- 25% discount on food and drink in our wonderful restaurant and bar – Motley.
- Ongoing personal development to get you to the next stage of your career.
- Access to classes at TRIB3 fitness studio Manchester Deansgate.
- Cycle to work scheme.
- Code hospitality membership.
- Employee assistant program provided by hospitality action.
Operations Manager in Manchester employer: YOTEL Manchester Deansgate Admin & General
Yotel Manchester is an exceptional employer that prioritises employee growth and a positive work culture. With benefits like discounted rates at YOTEL hotels worldwide, free staff meals, and ongoing personal development opportunities, we ensure our team members thrive both personally and professionally. Join us in a vibrant location where your passion for hospitality can flourish, and enjoy a supportive environment that values communication and teamwork.
Contact Details:
YOTEL Manchester Deansgate Admin & General Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YOTEL Manchester Deansgate Admin & General. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YOTEL Manchester Deansgate Admin & General
Don't be shy about reaching out to YOTEL Manchester Deansgate Admin & General directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YOTEL Manchester Deansgate Admin & General and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YOTEL Manchester Deansgate Admin & General
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
