At a Glance
- Tasks: Lead the Mission Control team and enhance guest experiences with innovative check-in solutions.
- Company: YOTEL London City, a unique hotel redefining guest interactions.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Opportunity for growth in a dynamic, tech-savvy hotel setting.
- Why this job: Join a forward-thinking team and make a real difference in hospitality.
- Qualifications: Experience in Front Office roles and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Reception Shift Leader/Supervisor to join our team at YOTEL London City. What makes us unique is that our Front Office (or as we like to call it Mission Control) is not the same as a traditional hotel – our guests are in control of how they wish to interact with us! Using check-in kiosks instead of the traditional Reception desk allows us to give our guests time back instead of queuing – giving back time to our guests is what we love to do.
Our Mission Control Supervisors (Reception Shift Leaders) will be given autonomy and act as key contact for the Mission Control team and for the hotel – responsibilities you would not get in a traditional hotel! You’ll need to live and breathe our values; be smart, honest, efficient, inspiring whilst displaying empathy.
You might be expected to work night shifts, ensuring we have sufficient 24-hour coverage. Are you someone who has Front Office experience and looking for a new challenge? If so, we’d love to hear from you.
Front Office Supervisor employer: YOTEL London City
At YOTEL London City, we pride ourselves on fostering a dynamic and innovative work environment where our Front Office Supervisors play a pivotal role in redefining guest interactions. With a focus on autonomy and empowerment, our team members enjoy unique responsibilities that go beyond traditional hotel roles, alongside opportunities for personal and professional growth. Our commitment to a culture of efficiency, honesty, and inspiration ensures that every employee feels valued and motivated to contribute to our mission of giving time back to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on openings at places like YOTEL!
✨Tip Number 2
Prepare for the interview by understanding YOTEL's unique approach to guest interaction. Familiarise yourself with their check-in kiosks and think about how you can enhance the guest experience while embodying their values of being smart, honest, and efficient.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to inspire and support your colleagues, especially in a non-traditional setting like Mission Control.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the YOTEL family and ready to take on the challenge of a Front Office Supervisor.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values. Remember, we’re all about being smart, honest, and inspiring!
Tailor Your Experience:Make sure to highlight your Front Office experience in a way that relates directly to the unique aspects of our Mission Control. Talk about how you've handled guest interactions and any innovative solutions you've implemented in previous roles. We love creativity!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. We’re busy too, so help us get to know you quickly!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, just like us!
How to prepare for a job interview at YOTEL London City
✨Know Your Mission Control
Familiarise yourself with the unique concept of YOTEL's Mission Control. Understand how the check-in kiosks work and be ready to discuss how this innovative approach enhances guest experience. Show that you can adapt to a non-traditional hotel environment.
✨Emphasise Autonomy and Leadership
As a Reception Shift Leader, you'll need to demonstrate your ability to lead and make decisions independently. Prepare examples from your past experiences where you've taken charge, solved problems, or inspired your team. This will show that you're ready for the responsibilities that come with the role.
✨Live the Values
YOTEL values smartness, honesty, efficiency, inspiration, and empathy. Think of specific instances where you've embodied these values in your previous roles. Be prepared to share these stories during the interview to illustrate that you align with their culture.
✨Prepare for Night Shifts
Since the role may involve night shifts, be ready to discuss your flexibility and experience with varied working hours. Highlight any previous roles where you've successfully managed night shifts or unusual schedules, showing that you're adaptable and committed.
