At a Glance
- Tasks: Lead the Mission Control team and enhance guest experiences with innovative check-in solutions.
- Company: YOTEL London City, a unique hotel redefining guest interactions.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Opportunity for growth in a dynamic, tech-driven hotel setting.
- Why this job: Be part of a revolutionary approach to hospitality and make a real difference.
- Qualifications: Experience in Front Office roles and a passion for guest service.
The predicted salary is between 25000 - 28066 £ per year.
We are looking for a Reception Shift Leader/Supervisor to join our team at YOTEL London City. What makes us unique is that our Front Office (or as we like to call it Mission Control) is not the same as a traditional hotel – our guests are in control of how they wish to interact with us! Using check-in kiosks instead of the traditional Reception desk allows us to give our guests time back instead of queuing – giving back time to our guests is what we love to do.
Our Mission Control Supervisors (Reception Shift Leaders) will be given autonomy and act as key contact for the Mission Control team and for the hotel – responsibilities you would not get in a traditional hotel! You’ll need to live and breathe our values; be smart, honest, efficient, inspiring whilst displaying empathy.
You might be expected to work night shifts, ensuring we have sufficient 24-hour coverage. Are you someone who has Front Office experience and looking for a new challenge? If so, we’d love to hear from you.
Front Office Supervisor employer: YOTEL Limited
At YOTEL London City, we pride ourselves on fostering a dynamic and innovative work environment where our Front Office Supervisors play a pivotal role in redefining guest interactions. With a focus on autonomy and empowerment, our team members enjoy unique responsibilities that go beyond traditional hotel roles, alongside opportunities for personal and professional growth. Our commitment to a culture of efficiency, honesty, and inspiration ensures that every employee feels valued and motivated to contribute to our mission of giving time back to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YOTEL Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YOTEL Limited
Don't be shy about reaching out to YOTEL Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YOTEL Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YOTEL Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
