At a Glance
- Tasks: Join our Night Reception Crew and create memorable guest experiences.
- Company: YOTEL Edinburgh, a tech-savvy hotel in the heart of the city.
- Benefits: Free meals, gym access, discounts, and long-service rewards.
- Other info: Flexible shifts and a supportive, inclusive work environment.
- Why this job: Be part of a fun team that shapes the future of hospitality.
- Qualifications: Customer service experience and a positive, can-do attitude.
The predicted salary is between 25000 - 28066 £ per year.
We are looking for someone to join our Night Reception Crew for 16 hours per week. At YOTEL, we deliver a different kind of stay—smartly designed spaces and a tech‑forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.
Purpose of the role
At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech‑savvy service with stylish and functional spaces to surprise and delight our guests. Our Front Office is the hub of the guest experience at YOTEL – it’s our version of reception, concierge, and guest relations all rolled into one. As Night Front Office Crew, you’ll deliver exceptional first impressions, problem‑solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will be responsible for ensuring the greeting of all YOTEL guests and that assistance is given with luggage as needed. You’ll also work closely with other departments to deliver a seamless and memorable guest journey.
Key Responsibilities
- Complete guest check‑ins and check‑outs accurately and efficiently
- Greet and acknowledge guests in a warm, friendly, and professional manner
- Deliver exceptional guest service and create positive guest experiences at all times
- Respond promptly and professionally to guest enquiries, concerns, and requests
- Handle guest complaints effectively, escalating where appropriate
- Work closely with Housekeeping, Fix It, and Food and Beverage teams to support smooth hotel operations
- Maintain accurate records of overnight incidents, guest requests, maintenance issues, and handovers
- Assist with preparing the hotel for daytime operations, ensuring effective communication during shift handovers
- Perform additional duties as assigned by the Front Office Manager and Night Manager
What we’re looking for
- Previous Customer Service or Front Desk experience – hospitality experience is a plus
- Strong communication skills with a positive, can‑do attitude
- A team player who thrives in a fast‑paced, ever‑changing environment
- Confidence, curiosity, and energy
- Flexibility to work shifts including evenings, weekends, and holidays
What we offer
- A supportive and inclusive working environment
- Meals on duty: free meals on duty to keep you nourished and ready to conquer challenges during your work hours
- Long‑service incentives: recognition and special rewards for your loyalty over the years
- Referral a friend scheme: spread the word and reap the rewards
- Complimentary use of our well‑equipped on‑site gym
- Discounted room rates
Does this sound like you want to take part? If so, we’d love to hear from you. We're looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels – apply today.
Night Front Office Crew - YOTEL Edinburgh Mission Control employer: YOTEL Edinburgh
At YOTEL Edinburgh, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and efficiency. As part of our Night Front Office Crew, you'll enjoy a supportive environment with opportunities for personal growth, alongside benefits like free meals on duty, long-service incentives, and discounted room rates. Located in the heart of Edinburgh, you’ll be part of a vibrant team dedicated to delivering exceptional guest experiences while having fun at work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Crew - YOTEL Edinburgh Mission Control
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at YOTEL Edinburgh and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Front Office Crew - YOTEL Edinburgh Mission Control
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at YOTEL Edinburgh that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at YOTEL Edinburgh.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at YOTEL Edinburgh get a sense of who you are beyond your experience!
How to prepare for a job interview at YOTEL Edinburgh
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at YOTEL Edinburgh and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
