At a Glance
- Tasks: Lead the Reception team to create unforgettable guest experiences and solve problems on the fly.
- Company: YOTEL, a stylish hotel in Edinburgh blending tech-savvy service with modern design.
- Benefits: Free meals on duty, long service incentives, gym access, and discounted room rates.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real impact on guest satisfaction every day.
- Qualifications: Strong leadership skills and a passion for exceptional customer service.
The predicted salary is between 31500 - 38500 £ per year.
At YOTEL, we believe in challenging the status quo through smart design and seamless experiences.
Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests.
Reception is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one.
As Reception Supervisor, you’ll lead the crew to deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards.
You will also lead by example and be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed.
You’ll supervise day-to-day operations, support training, and work closely with other departments to deliver a seamless and memorable guest journey.
All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL’s core values.
- Key Roles and Responsibilities
- Take ownership of the Reception operation during shifts, ensuring service standards, efficiency, and guest experience are consistently delivered
- Lead by example in delivering exceptional guest service, ensuring all guests are welcomed and engaged in line with YOTEL standards
- Execute guest room moves as needed and communicate such to Housekeeping Manager and/or Housekeeping Supervisors.
- Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
- Solicit and communicate guest feedback for continuous improvement.
- Handle escalated guest concerns and make operational decisions to resolve issues effectively
- Work closely with Housekeeping, Fix-It and F&B to ensure the guest journey is seamless from start to finish
- Demonstrate self-confidence, energy and enthusiasm at all times.
- Extend professionalism and courtesy to crew members and guests at all times.
- Attend pre-shift meetings and be current on all in-house events and citywide attractions.
- Attend Reception meetings and actively participate and lead.
- Support the Reception manager in delivering operational objectives and ensuring team accountability across all shifts
- Provide and assist guests with general services and information that enhances the YOTEL guest experience.
- Maintain current listings of area attractions, activities and transportation timetables.
- Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
- Ensure thorough knowledge of safety and emergency procedures.
- Maintain absolute cleanliness and ordinance of all areas and displays at Reception.
- Lead and cover the shift in the absence of Reception Manager ensuring Reception Crew is performing as per YOTEL standards.
- Lead the Reception Crew members by example and motivate them.
- Alongside these key roles and responsibilities, the incumbent of the role will be required to demonstrate the fundamentals of the company’s values
- Supervise, support and delegate tasks to Reception crew to ensure smooth shift operations
- Monitor team performance during shifts and provide real-time coaching and feedback
What we offer
- A supportive and inclusive working environment
- Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready to conquer challenges during your work hours
- Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
- Refer a Friend Scheme: Spread the word and reap the rewards
- Complimentary use of our well-equipped on-site gym
- Discounted room rates
And many more...
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Front Office Supervisor employer: YOTEL Edinburgh
YOTEL Edinburgh is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering unique perks such as meals on duty and access to gym facilities. Located in the bustling city centre, team members enjoy a dynamic environment that fosters personal growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YOTEL Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YOTEL Edinburgh
Don't be shy about reaching out to YOTEL Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YOTEL Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YOTEL Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
