At a Glance
- Tasks: Join our Night Reception Crew and create memorable guest experiences.
- Company: YOTEL Edinburgh, a tech-savvy hotel in the heart of the city.
- Benefits: Free meals on duty, gym access, and discounted room rates.
- Other info: Flexible shifts with opportunities for long service rewards.
- Why this job: Be part of a fun team that shapes the future of hospitality.
- Qualifications: Customer service experience and a positive, can-do attitude.
The predicted salary is between 25000 - 28066 £ per year.
We are looking for someone to join our Night Reception Crew for 16 hours per week. At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.
At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Our Front Office is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Night Front Office Crew, you’ll deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll also work closely with other departments to deliver a seamless and memorable guest journey.
Key Responsibilities- Complete guest check ins and check outs accurately and efficiently.
- Greet and acknowledge guests in a warm, friendly, and professional manner.
- Deliver exceptional guest service and create positive guest experiences at all times.
- Respond promptly and professionally to guest enquiries, concerns, and requests.
- Handle guest complaints effectively, escalating where appropriate.
- Work closely with Housekeeping, Fix it, and Food and Beverage teams to support smooth hotel operations.
- Maintain accurate records of overnight incidents, guest requests, maintenance issues, and handovers.
- Assist with preparing the hotel for daytime operations, ensuring effective communication during shift handovers.
- Perform additional duties as assigned by the Front Office Manager and Night Manager.
- Previous Customer Service or Front Desk experience - Hospitality experience is a plus.
- Strong communication skills with a positive, can-do attitude.
- A team player who thrives in a fast paced, ever changing environment.
- Confidence, curiosity, and energy.
- Flexibility to work shifts including evenings, weekends, and holidays.
- A supportive and inclusive working environment.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you are nourished and ready to conquer challenges during your work hours.
- Long service incentives: Dedication deserves celebration! Our long service incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Refer a Friend Scheme: Spread the word and reap the rewards.
- Complimentary use of our well-equipped on-site gym.
- Discounted room rates.
- And many more...
Does this sound like you want to take part? If so, we’d love to hear from you. We're looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels - apply today.
Night Front Office Crew - YOTEL Edinburgh Mission Control employer: YOTEL Edinburgh
At YOTEL Edinburgh, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and exceptional service. As part of our Night Front Office Crew, you'll enjoy a range of benefits including free meals on duty, long service incentives, and discounted room rates, all while working in the vibrant heart of Edinburgh. We are committed to your growth and development, ensuring that every team member has the opportunity to thrive in a fast-paced and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Crew - YOTEL Edinburgh Mission Control
✨Tip Number 1
Get to know YOTEL's vibe! Before your interview, check out their website and social media. Understanding their tech-forward approach and unique personality will help you connect during the chat.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as Night Front Office Crew. This will boost your confidence and show that you're ready to deliver exceptional service.
✨Tip Number 3
Network like a pro! Reach out to current or former YOTEL employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the YOTEL family.
We think you need these skills to ace Night Front Office Crew - YOTEL Edinburgh Mission Control
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about creating memorable guest experiences!
Tailor Your Application:Make sure to tailor your application specifically for the Night Front Office Crew role. Highlight any relevant customer service or hospitality experience you have, and connect it back to how it aligns with our tech-savvy and innovative approach at YOTEL.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts clearly without unnecessary fluff. This will help us see your enthusiasm and suitability for the role quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at YOTEL!
How to prepare for a job interview at YOTEL Edinburgh
✨Know the YOTEL Vibe
Before your interview, get familiar with YOTEL's unique approach to hospitality. Understand their tech-forward philosophy and how they aim to create seamless guest experiences. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role involves a lot of guest interaction, be ready to share specific examples from your past experiences where you delivered exceptional customer service. Highlight any situations where you resolved complaints or went above and beyond for a guest, as this will demonstrate your ability to handle the fast-paced environment at YOTEL.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations like a guest complaint or a busy check-in period. Practising these scenarios can help you articulate your problem-solving skills and adaptability, which are crucial for the Night Front Office Crew role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how YOTEL measures guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
