At a Glance
- Tasks: Join our Night Reception Crew to create memorable guest experiences and solve problems on the fly.
- Company: YOTEL, a tech-savvy hotel in the heart of Edinburgh.
- Benefits: Free meals on duty, gym access, discounted room rates, and long service rewards.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Be part of a fun team that shapes the future of hospitality.
- Qualifications: Customer service experience and a positive, can-do attitude.
The predicted salary is between 25000 - 28066 £ per year.
We are looking for someone to join our Night Reception Crew for 16 hours per week. At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.
At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Our Front Office is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Night Front Office Crew, you’ll deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll also work closely with other departments to deliver a seamless and memorable guest journey.
Key Responsibilities
- Complete guest check ins and check outs accurately and efficiently.
- Greet and acknowledge guests in a warm, friendly, and professional manner.
- Deliver exceptional guest service and create positive guest experiences at all times.
- Respond promptly and professionally to guest enquiries, concerns, and requests.
- Handle guest complaints effectively, escalating where appropriate.
- Work closely with Housekeeping, Fix it, and Food and Beverage teams to support smooth hotel operations.
- Maintain accurate records of overnight incidents, guest requests, maintenance issues, and handovers.
- Assist with preparing the hotel for daytime operations, ensuring effective communication during shift handovers.
- Perform additional duties as assigned by the Front Office Manager and Night Manager.
What we're looking for
- Previous Customer Service or Front Desk experience - Hospitality experience is a plus.
- Strong communication skills with a positive, can-do attitude.
- A team player who thrives in a fast paced, ever changing environment.
- Confidence, curiosity, and energy.
- Flexibility to work shifts including evenings, weekends, and holidays.
What we offer
- A supportive and inclusive working environment.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you are nourished and ready to conquer challenges during your work hours.
- Long service incentives: Dedication deserves celebration! Our long service incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Refer a Friend Scheme: Spread the word and reap the rewards.
- Complimentary use of our well-equipped on-site gym.
- Discounted room rates.
- And many more...
Does this sound like you want to take part? If so, we’d love to hear from you. We're looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels - apply today.
Night Front Office Crew in Edinburgh employer: YOTEL Edinburgh
At YOTEL, we pride ourselves on being an innovative employer that values efficiency and creativity in the heart of Edinburgh. Our supportive work culture fosters personal growth and teamwork, while our unique benefits, including free meals on duty and long service incentives, ensure that our Night Front Office Crew feel appreciated and motivated. Join us to be part of a dynamic team that is redefining the hospitality experience with a tech-forward approach and a commitment to exceptional guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Crew in Edinburgh
✨Tip Number 1
Get to know YOTEL's vibe! Before your interview, check out their website and social media. Understanding their tech-forward approach and unique personality will help you connect during the conversation.
✨Tip Number 2
Practice your guest interaction skills! Think about how you'd greet guests or handle a complaint. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to share examples of how you've worked well with others in fast-paced environments. YOTEL values collaboration, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the YOTEL family right from the start!
We think you need these skills to ace Night Front Office Crew in Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about creating positive guest experiences, so show us how you can bring that vibe to your application.
Tailor Your Experience:Make sure to highlight any previous customer service or front desk experience you have. We love seeing how your past roles have prepared you for this position. Be specific about your achievements and how they relate to the Night Front Office Crew role – it’ll help us see why you’re the perfect fit!
Be Professional Yet Approachable:While we want to see your personality, it’s also important to maintain a professional tone in your application. Balance is key! Use friendly language but keep it polished. This shows us you understand the importance of professionalism in hospitality while still being approachable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about YOTEL and what we stand for while you’re at it!
How to prepare for a job interview at YOTEL Edinburgh
✨Know the Company
Before your interview, take some time to research YOTEL and its unique approach to hospitality. Understand their tech-forward philosophy and how they aim to deliver exceptional guest experiences. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Front Office Crew member, you'll be the face of YOTEL during the night shift. Prepare examples from your past experiences where you've delivered outstanding customer service or resolved guest complaints effectively. Highlighting these skills will demonstrate that you can handle the fast-paced environment and meet their high standards.
✨Practice Your Communication
Strong communication is key in this role. During the interview, practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could encounter at the front desk, like greeting guests or handling inquiries. This will help you feel more prepared and showcase your ability to connect with people.
✨Emphasise Teamwork and Flexibility
YOTEL values team players who can adapt to changing situations. Be ready to discuss how you've worked collaboratively in previous roles and how you handle shifts, especially during busy times. Showing that you're flexible and can thrive in a dynamic environment will make you a strong candidate for the position.
