At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at YOTEL Edinburgh.
- Company: Join a tech-forward hotel that values innovation and efficiency.
- Benefits: Free meals, gym access, discounted room rates, and long service rewards.
- Other info: Dynamic team environment with opportunities for growth and fun.
- Why this job: Be the first smile guests see and make their stay unforgettable.
- Qualifications: Customer service experience and a positive, can-do attitude.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for someone to join our
Front Office Crew, on a 40 hour contract.
At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't.
We believe in efficiency, innovation, and brilliant people who make it all happen.
Purpose of the role
As part of our Front Office Crew Member, you'll be the first and last smile our guests see - creating warm welcomes, smooth check-ins. and fond farewells.
You'll work at Reception to deliver friendly , efficient, and memorable guest experiences around the clock.
The role of Front Office Crew working at YOTEL is one of continued development and never a dull shift!
You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should – making you very important to us indeed!
Key Responsibilities
- Greet and check-n guests using YOTEL's systems and procedures.
- Provide information about YOTEL services, facilities, and the local area.
- Handle guest queries, requests, or issues with care and creativity.
- Manage check out processes, billing, and payments.
- Monitor security and health and safety standards at the front desk.
- Support the wider team with luggage assistance and replenishments
- Collaborate with housekeeping and maintenance to ensure rooms are ready and guests issues are resolved quickly.
- Champion YOTEL's brand values and deliver service that feels personal and efficient.
What we're looking for
- Previous Customer Service or Front Desk experience - Hospitality experience is a plus
- Strong communication skills with a positive, can-do attitude
- A team player who thrives in a fast paced, every changing environment
- Confidence, curiosity, and energy
- Flexibility to work shifts including evenings, weekends, and holidays.
What we offer
- A supportive and inclusive working environment
- Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready to conquer challenges during your work hours
• Long service incentives: Dedication deserves celebration!
Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
- Refer a Friend Scheme: Spread the word and reap the rewards
- Complimentary use of our well-equipped on-site gym
- Discounted room rates
And many more...
We're looking for people who love hospitality, love people, and love a little bit of fun at work.
If you want to help us shape the future of hotels - apply today.
Front Office Crew (Receptionist) - YOTEL Edinburgh Front Office employer: Yotel Edinburgh
At YOTEL Edinburgh, we pride ourselves on creating a supportive and inclusive work environment where our Housekeeping Crew can thrive. With a focus on innovation and efficiency, we offer unique benefits such as free meals on duty, long service incentives, and opportunities for personal growth, all while ensuring our team members feel valued and empowered to deliver exceptional service. Join us in a vibrant location that champions teamwork and excellence, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Crew (Receptionist) - YOTEL Edinburgh Front Office
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Yotel Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Yotel Edinburgh
Don't be shy about reaching out to Yotel Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Crew (Receptionist) - YOTEL Edinburgh Front Office
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Yotel Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Yotel Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
