National Operations Manager

The Opportunity

Avantor is looking for a National Operations Manager for the United Kingdom! You will be responsible for the ongoing delivery of operational excellence and customer satisfaction across multiple high-value accounts as part of our Avantor (Lab and Production Services) team within the UK. This includes managing the site services contract negotiations, implementations of our inventory management software, developing full commercial opportunities with new businesses, managing health & safety, training & compliance, and the overall line management of our on-site teams. You will also ensure qualitative performance management processes by setting and continually reviewing KPI metrics and ensuring adherence to our customers' respective SLAs and service development on our customer sites. The vision and purpose of the role is to deliver a high quality and efficient service to our customers.

Working hours: Monday-Friday core hours (with flexibility as per business need).

Working Location: Home based but must be prepared to weekly visit customers.

What We Offer: We offer you a full-time permanent contract as a member of our United Kingdom Lab and Production Services (LPS) leadership team, a competitive salary package including company car, bonus and other advantages. In addition, you will have the opportunity to grow and develop in your role.

What We're Looking For:

• Previous solid experience in managing teams in an operational environment (strategic operations, business development, or customer service are ideal).
• Preferably, experience working with a service provider providing third party services, scientific materials handling operations or a scientific educational background.
• IT Savvy: Excellent IT skills, proficiency with Microsoft Excel and PowerPoint is required.
• Analytical skills: Proficient in data capture, analysis, and reporting utilising various IT software systems.
• Strong Communication skills for internal and external stakeholders management at varying levels of seniority, regularly, both in person and virtually.
• Previous experience completing SOPs, SOWs, SLA, and risk assessments is desirable.

How You Will Thrive And Create An Impact:

• To provide strategic governance for existing customers.
• To be responsible for a defined list of UK LPS customers (Lab and Production Services) within the Avantor Services division outside of our Major Accounts including specific site strategies in line with corporate goals.
• To work with the other countries in Region North to ensure all knowledge is shared and resources correctly allocated.
• To be involved in contract negotiations for new customers and existing renewals.
• To work closely with the Senior Operations Manager and learn all aspects of the implementation and management of on-site personnel & customers.
• To manage implementations of our Inventory Management software (IM) alongside our technical specialists in new LPS sites.
• Carry out various administrative tasks for the department as and when required.
• Over time, develop a full commercial understanding of the LPS services to help identify new business opportunities.
• Promote our on-site services capability to our customers and support the sales force at the enquiry stage.
• Work with the Senior Operations Manager and tenders team when necessary to ensure data is supplied to support bids or proposals at tender stage.
• Work with all areas of the organisation in order to ensure customer requirements are met.
• To travel within the UK to engage with current on-site personnel (2-3 days field based per week).
• To implement process improvements at current customer engagements.
• Manage the Health and Safety at our Customer sites in line with the UK LPS Health and Safety Manager.
• To participate in the one team approach with the other LPS engagements in Region North.
• To align common customers globally with our colleagues in other Regions.
• To ensure all documentation is up to date with regards to our customer engagements.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter's down the aisle. It enables medical devices that help a little boy hear his mum's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, colour, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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