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- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and a positive attitude are essential.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
*Age-related pay rates apply for Under 21s.*
Front of House Team Member in Richmond employer: Yorkshire
Contact Detail:
Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Richmond
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be the face of the pub. So, brush up on your communication and customer service skills. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the welcoming atmosphere of the pub.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Front of House Team Member in Richmond
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your professionalism!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the information you need right there. Plus, it shows us that you’re keen on joining our team at The Inn Collection Group!
How to prepare for a job interview at Yorkshire
✨Know the Company Values
Before your interview, take some time to familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Think about how you can demonstrate these values through your own experiences in hospitality.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will show that you truly care about making people happy.
✨Prepare for Role-Specific Questions
Expect questions related to front-of-house duties, such as handling difficult customers or managing a busy shift. Prepare answers that highlight your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
