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For Companies At a Glance
- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and a £1 stay at our Inns.
- Why this job: Be part of a vibrant team that values warmth and customer service.
- Qualifications: Passion for hospitality and leadership skills are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
You’ll Fit Right Inn
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...
*Age-related pay rates apply for Under 21s.*
FOH Supervisor in Harrogate employer: Yorkshire
Contact Detail:
Yorkshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor in Harrogate
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their pub family.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll be the face of the pub. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and resolving any issues that might pop up.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, reflecting the warm and welcoming atmosphere they pride themselves on.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace FOH Supervisor in Harrogate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. This shows us that you understand what we’re all about and how you can contribute to our team.
Be Specific About Your Experience: Don’t just list your previous jobs; give us specific examples of how you've created memorable experiences for guests or resolved challenges in a fast-paced environment. We love hearing about your achievements and how you’ve made a difference in your past roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it helps us keep track of your application better. So, what are you waiting for? Get started!
How to prepare for a job interview at Yorkshire
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your role revolves around creating memorable experiences for guests. Prepare examples from your past work where you went above and beyond for customers. Highlighting these experiences will demonstrate your passion for exceptional service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about situations where you had to resolve conflicts or manage a busy shift. Practising these scenarios will help you articulate your thought process during the interview.
✨Bring Your Enthusiasm
The atmosphere at The Inn Collection Group is all about warmth and positivity. Make sure to convey your enthusiasm for the role and the hospitality industry. A genuine smile and a positive attitude can go a long way in making a great impression!
