Volunteering Support Assistant

Yorkshire Wildlife Trust is one of the UKs fastest growing nature conservation organisations and seeks to appoint a Volunteering Support Assistant. This role will be the first point of contact for volunteering enquiries, providing excellent support and helping volunteers feel valued and engaged.

You will maintain volunteer records, support recruitment, training and events, and deliver clear, timely communications to volunteers and volunteer managers across the Trust. Providing a professional, friendly and responsive support service for volunteers, you will ensure enquiries, feedback and concerns are handled effectively and in line with organisational policies.

You will help coordinate volunteer recruitment, retention and engagement activities, including training sessions, events and celebrations, while supporting the management of volunteer data and systems to ensure records are accurate, secure and compliant. Working closely with colleagues across the Trust, you will create engaging communications that enhance the volunteer experience, support administration volunteers in their roles, and contribute to projects and initiatives that strengthen and develop volunteering across Yorkshire Wildlife Trust.

The ideal candidate will have experience delivering excellent supporter or customer service, providing effective administrative support, and working collaboratively across teams. You will be confident managing data accurately and securely and working within a busy office environment, including with remote colleagues. You will have a good understanding of data protection and be confident using Microsoft Office, databases and digital communication platforms.

Strong communication, organisation and time management skills are essential, along with the ability to work independently, manage competing priorities and maintain high levels of accuracy and attention to detail. An interest in wildlife, conservation and environmental issues is desirable.

How to apply: Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please ensure you describe your relevant knowledge, skills and experience aligned to the Person Specification within the Job Description. Please be aware that if you only submit a CV, your application may not be considered. Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: Sunday 19th July 2026 at midnight. Interview date: Wednesday 5th August 2026 in York. Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

We want our people to flourish, just like nature, and so we are committed to creating a movement that recognises and truly values individual differences and identities. We value diversity and creating an inclusive culture where everyone can be themselves and reach their full potential. We are also a member of the Disability Confident Scheme. This means we are committed to offering an interview to disabled applicants who meet the minimum criteria for the post. Where a post is oversubscribed (i.e. there are more candidates meeting the minimum criteria than we can offer interviews to), we will carefully balance inviting a mix of the highest scoring disabled and non-disabled applicants.