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- Tasks: Engage and welcome new members, answering questions and inspiring support for wildlife conservation.
- Company: Join Yorkshire Wildlife Trust, a leading nature conservation organisation in the UK.
- Benefits: Flexible hours, supportive team environment, and opportunities to make a real difference.
- Other info: Inclusive culture that values diversity and encourages personal growth.
- Why this job: Be part of a passionate team dedicated to protecting wildlife and engaging with the community.
- Qualifications: Love for wildlife, strong communication skills, and experience in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and is seeking to appoint a Supporter Welcome Assistant to engage and welcome new members.
Responsibilities
- Telephone new members within the first month of membership to welcome them, thank them for their support, and inspire and enable them to make the most of their member benefits.
- Answer member questions and address any issues raised, drawing on knowledge of Yorkshire Wildlife Trust work.
- Make proactive calls to supporters as required.
- Keep accurate records of all activities and feedback.
- Occasionally assist the Supporter Services Team in processing new memberships and donations and in maintaining the Customer Relationship Management (CRM) database.
- Support the development and delivery of supporter retention events and activities across the broader Supporter Engagement Team where opportunities arise.
Qualifications & Skills
- Passion for wildlife conservation and a strong desire to communicate this effectively.
- Experience working in a customer‑focused, high‑performing team environment.
- Professional delivery of supporter care and the ability to work independently with minimal supervision.
- General knowledge and broad understanding of wildlife, nature conservation and environmental issues in the UK.
- Understanding of data protection legislation.
- Excellent verbal communication skills, with an articulate, highly engaging telephone manner.
- Competence in office‑based computing software such as Microsoft Word, Excel, Outlook and CRM systems.
We are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We value diversity and truly recognise individual differences and identities.
Supporter Welcome Assistant employer: Yorkshire Wildlife Trust
Contact Detail:
Yorkshire Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Welcome Assistant
✨Tip Number 1
Get to know the Yorkshire Wildlife Trust inside out! Familiarise yourself with their mission, values, and recent projects. This will not only help you in conversations but also show your genuine passion for wildlife conservation.
✨Tip Number 2
Practice your telephone skills! Since you'll be engaging with new members, it’s crucial to sound friendly and enthusiastic. Try role-playing with a friend to nail that articulate and engaging telephone manner.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Reach out to potential supporters and share how they can benefit from their membership. This shows initiative and aligns perfectly with the role's responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Let’s make this happen together!
We think you need these skills to ace Supporter Welcome Assistant
Some tips for your application 🫡
Show Your Passion: Let your love for wildlife conservation shine through in your application. We want to see how your enthusiasm aligns with our mission at Yorkshire Wildlife Trust!
Tailor Your Experience: Make sure to highlight any customer service experience you have. We’re looking for someone who can engage and welcome new members, so share relevant examples that showcase your skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Supporter Welcome Assistant position.
How to prepare for a job interview at Yorkshire Wildlife Trust
✨Know Your Wildlife
Brush up on your knowledge of wildlife conservation and the specific work of Yorkshire Wildlife Trust. Being able to discuss their projects and initiatives will show your passion and understanding, making you a more engaging candidate.
✨Practice Your Phone Skills
Since the role involves a lot of telephone communication, practice your phone manner. Try role-playing with a friend to ensure you sound friendly, articulate, and confident when welcoming new members or answering their questions.
✨Show Your Customer Care Experience
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to help someone, as this will demonstrate your suitability for supporter care.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do a bit of research on how they work and their importance in managing supporter relationships. This shows you're proactive and willing to learn!