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- Tasks: Join our team to read water meters and resolve customer issues while delivering excellent service.
- Company: Yorkshire Water, a key player in providing essential water services.
- Benefits: Competitive salary, annual bonus, pension scheme, and 25 days leave plus wellness day.
- Why this job: Make a real impact on communities and the environment while developing your career.
- Qualifications: Customer service experience and a full driving licence required.
- Other info: Flexible working patterns available to support work-life balance.
The predicted salary is between 22000 - 27000 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
We offer a competitive salary, depending on experience £25,776 - £31,981.
- A Company van
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (Currently up to 12% company contribution)
- Development opportunities in line with the Metered Customer Service Advisor progression plan
- 25 days annual leave plus bank holidays - plus an extra wellness day!
- Life assurance cover of 4 times pensionable salary
- A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: North Yorkshire Hawes / Bedale / Catterick - To be considered for this role you should live within a reasonable commutable distance to the role location.
Work type: Secondment. 37 hours per week, Monday - Friday.
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
What we do: We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.
Where you fit in: As our Metered Customer Service Advisor you will:
- Locate external meter chambers/enter customer's premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
- Carry out ad hoc meter readings as required, e.g. checks and final reads.
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team's wider objectives.
- Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day to day business decisions.
What skills & qualifications you will need:
- This is an outdoors role so you must be comfortable working in all weathers and terrains.
- You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
- Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
- Full Driving Licence.
- IT skills - Competent using MS Office applications and ability to quickly adapt to new systems.
- Experience of working independently.
- Experience of working in a Customer service environment.
You will also benefit from having:
- Previous meter reading experience.
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Previous experience in a commercially orientated and / or regulated environment.
- Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.
If you've got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Recruitment Process Closing date 17th March. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
We're committed to helping colleagues prioritise their growth and development in their current roles, building essential knowledge and capabilities in their area of expertise to support a successful career. To support this, we expect colleagues to have completed a minimum of two years in their current role before applying for internal job opportunities.
For more information, please speak to your local HR Business Partner.
Metered Customer Service Advisor - 24 Month Fixed Term Contract in Yorkshire employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metered Customer Service Advisor - 24 Month Fixed Term Contract in Yorkshire
✨Tip Number 1
Get to know the company! Research Yorkshire Water and understand their values, mission, and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the water industry. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining Yorkshire Water.
We think you need these skills to ace Metered Customer Service Advisor - 24 Month Fixed Term Contract in Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Metered Customer Service Advisor role. We want to see how you can contribute to our mission of providing excellent service to our customers!
Showcase Your Customer Service Skills: Since this role is all about customer interaction, don’t forget to emphasise your previous experience in customer service. Share specific examples of how you've resolved issues or improved customer satisfaction – we love hearing those success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Avoid jargon and focus on what makes you a great fit for the team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to explore more about what we do at Yorkshire Water!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Before the interview, make sure you understand the role of a Metered Customer Service Advisor. Familiarise yourself with the responsibilities, such as reading water meters and resolving customer issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Dress for Success
Even though the job involves outdoor work, it's important to dress smartly for the interview. Opt for business casual attire that shows you take the opportunity seriously. First impressions matter, and looking professional can set a positive tone.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.