At a Glance
- Tasks: Join us as a Field Technician, ensuring clean water for millions in Yorkshire.
- Company: Yorkshire Water, dedicated to providing essential water services.
- Benefits: Competitive salary, company van, bonus opportunities, and generous leave.
- Other info: Flexible working patterns available to support your work-life balance.
- Why this job: Make a real impact on communities while enjoying a supportive work environment.
- Qualifications: Full UK driving licence and customer service experience required.
The predicted salary is between 32606 - 40740 € per year.
Water Utility Company based in the Yorkshire region of England. Field Technician based across areas covering Harrogate and the Dales.
We offer a competitive salary, depending on experience £32,606 - £40,740.
- A Company van.
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
- Attractive pension scheme (up to 12% company contribution).
- Development opportunities in line with the Field Technician progression plan.
- 25 days annual leave plus bank holidays - plus an extra two wellness days!
- Life assurance cover of 4 times pensionable salary.
- A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: This role covers the Harrogate and Dales area and is based out of Thornton Steward Water Treatment Works. You will be required to live within a 45-minute travel distance of the site.
Permanent 37 hours per week, Monday - Friday.
We have an exciting opportunity for a Clean Water Field Technician to join the clean water distribution department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.
Working in this patch is unique to most as it is so rural and therefore brings its own challenges. Working both by yourself and in the team to deliver challenging performance commitments. The role will require you to problem solve and work under pressure liaising with other departments in Yorkshire Water to help resolve various issues that we face.
As our Field Technician you will:
- Safely carry out day to day activities on a 24/7 rota ensuring they are completed on time, to budget and to the required quality that enable the effective operation of the Yorkshire Water distribution network. This includes proactive network operation and maintenance activity; completion of operational risk assessments and the supervision of all network intervention; and responding quickly and effectively to network failure to minimise the impact upon key performance targets, including but not limited to those relating to Water Supply Interruptions and Water Quality.
- You will have customer facing responsibility for the delivery of front-line customer service, resolving customer queries through attending customer appointments, and driving resolution through a combination of problem solving, network optimisation and the promotion of R+M work where required.
- Full UK driving licence.
- Experience of delivering against challenging upper quartile business targets and performance commitments.
- Demonstrate excellent customer service both internally and externally.
- Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others.
- Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
- Technical understanding of water network and assets.
Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!
If you've got experience as a Field Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
We therefore advise that you complete and submit your application as soon as possible. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
Client Services Technician in York employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes a company van, generous pension contributions, and wellness days. Our supportive work culture prioritises employee development through structured progression plans, while the unique rural setting of Harrogate and the Dales provides a fulfilling environment for those passionate about delivering essential water services to communities. Join us in making a meaningful impact on the health and wellbeing of over 5.4 million people in Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Technician in York
✨Tip Number 1
Get to know the company! Research Yorkshire Water and understand their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Technician role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that demonstrate your skills, especially in challenging situations. We want to see how you handle pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Field Technician position at Yorkshire Water.
We think you need these skills to ace Client Services Technician in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Clean Water Field Technician. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role involves customer-facing responsibilities, don’t forget to showcase your excellent customer service skills. Share specific examples of how you've resolved customer queries or improved service in previous roles.
Highlight Problem-Solving Experience:We want to know how you handle challenges! Include examples of situations where you've had to problem-solve under pressure, especially in a technical or field environment. This will demonstrate your ability to thrive in our unique rural setting.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water networks and assets. Familiarise yourself with the specific challenges faced in rural areas like Harrogate and the Dales, as well as the latest environmental legislation affecting the industry.
✨Showcase Your Customer Service Skills
Since this role involves direct customer interaction, be prepared to discuss your previous experiences in delivering excellent customer service. Think of examples where you've resolved issues effectively and how you can apply that to Yorkshire Water's mission.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've successfully tackled challenges under pressure. Highlight your ability to work both independently and as part of a team, especially in situations that required quick thinking and collaboration.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a network failure or a customer complaint. Practise articulating your thought process clearly and confidently, showing that you can think on your feet.
