At a Glance
- Tasks: Join our team to read water meters and resolve customer issues while delivering excellent service.
- Company: Yorkshire Water, committed to providing essential water services across the region.
- Benefits: Competitive salary, company van, annual bonus, pension scheme, and wellness days.
- Other info: Exciting opportunities for career growth in a dynamic and supportive environment.
- Why this job: Make a real difference in your community while enjoying flexible working options.
- Qualifications: Customer service experience, full driving licence, and ability to work outdoors.
The predicted salary is between 27052 - 33340 € per year.
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers.
Benefits
- Competitive salary ranging from £27,052 to £33,340 depending on experience
- Company van
- Annual incentive related bonus (maximum £1,000 opportunity for the performance year)
- Attractive pension scheme (currently up to 12% company contribution)
- Development opportunities in line with the Metered Customer Service Advisor progression plan
- 25 days annual leave plus bank holidays plus an extra two wellness days
- Life assurance cover of 4 times pensionable salary
- Benefits package – health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more
Location: Across West Yorkshire, particularly Leeds and Wakefield area – candidates should live within a reasonable commutable distance to this role location.
Work type: 37 hours per week, Monday – Friday – Fixed‑term contract or secondment for 23 months.
What we do
Yorkshire Water provides essential water and wastewater services to every corner of the Yorkshire region, protecting communities and the environment, and ensuring clean and safe drinking water for over 5.4 million residents and millions of visitors each year. We work 24/7, 365 days a year to deliver service excellence. New environmental legislation, unprecedented investment, and changing customer expectations mean this is an exciting time to discover opportunities within the water industry. Water Service Delivery plays a key part in meeting those expectations.
We are recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely, provide immediate resolution of metering issues wherever practicable, and deliver excellent customer service.
Responsibilities
- Locate external meter chambers or enter customer premises (homes, factories, schools, etc.) on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to investigate high and low consumption and take appropriate action.
- Carry out ad‑hoc meter readings as required, e.g., checks and final reads.
- Identify and replace damaged meters where possible and within trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with health and safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance, understanding how individual performance links to team objectives.
- Take personal responsibility for health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW, rigorously achieving our vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day‑to‑day business decisions.
Qualifications and Experience
- Comfortable working outdoors in all weathers and terrains.
- Experience of manual handling duties, including heavy lifting of manhole covers.
- Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
- Full driving licence with less than 6 points.
- IT skills – competent using MS Office applications and ability to quickly adapt to new systems.
- Experience of working independently.
- Experience of working in a customer service environment.
Desirable
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Previous experience in a commercially orientated and/or regulated environment.
- Previous experience in the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options (when possible) to help you balance work and home life. If you have experience in customer service and want to help us deliver great service for our customers while looking after the environment, then we encourage you to apply today to find out what a career with Yorkshire Water can offer you.
Metered Customer Service Advisor in Wakefield employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an attractive pension scheme, annual bonuses, and extensive development opportunities tailored to the Metered Customer Service Advisor role. With a strong commitment to employee well-being, including wellness days and flexible working options, Yorkshire Water fosters a supportive work culture that prioritises both personal and professional growth while ensuring essential services are delivered to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Metered Customer Service Advisor in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yorkshire Water. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and how they relate to the Metered Customer Service Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Metered Customer Service Advisor in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Metered Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Your Passion:Let your enthusiasm for the water industry shine through in your application. Share why you’re excited about helping Yorkshire Water provide excellent service to customers. We love seeing candidates who are genuinely interested in what we do!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you understand the role of a Metered Customer Service Advisor. Familiarise yourself with the responsibilities, like reading water meters and resolving customer issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This is crucial since the role heavily focuses on providing top-notch service.
✨Get to Know Yorkshire Water
Research Yorkshire Water and its mission. Understand their commitment to service excellence and environmental sustainability. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and problem-solving. The more you practice, the more comfortable you'll feel during the actual interview, which can help reduce nerves.
