Smart Metering Non-Household Customer Manager

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience £38,710 - £48,388. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the Smart Metering Non-Household Customer Manager progression plan. 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working. Please note as part of this role you will be coordinating SMART installs across Key Customer sites so there will be a requirement to travel to sites to oversee these.

Work type: Permanent. 37 hours per week, Monday to Friday.

We have an exciting opportunity for a Smart Metering Non-Household Customer Manager to join the Asset Management team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Asset Management are a key part of how we plan to meet the changing expectations of customers and regulators.

This role will work closely with supply chain partners, MGroup and Netmore to make sure 116,000 smart meters are installed successfully during the AMP8 period.

As our Smart Metering Non-Household Customer Manager you will:

• Build strong relationships with internal teams and key stakeholders, providing ongoing support and insights.
• Manage and improve relationships with suppliers, retailers, and partners to support delivery.
• Lead and deliver installations for large, complex, and multi-site NHH customers, including challenging sites.
• Provide expert support and guidance to operational teams to ensure smooth market operations.
• Keep stakeholders updated on progress across the smart metering programme lifecycle.
• Ensure processes and policies meet industry standards, remain compliant, and are continuously improved.
• Work closely with MGroup to plan, schedule, and deliver installations on time, within cost and quality expectations.
• Manage sensitive customers and site-specific requirements, reducing impact and ensuring successful meter exchanges.

What skills & qualifications you will need:

• Has worked on large scale Projects, ideally within a utility business.
• Ability to communicate, challenge and influence stakeholders effectively at all levels.
• Able to build strong relationships.
• Have a proven track record in Customer Service.
• Have experience of working within operational teams within the water industry.
• Have excellent written and organisational skills.

You will also benefit from having:

• Good understanding of metering, including smart metering, and how it operates within the business.
• Strong knowledge of operational performance standards and their financial and reputational impact.
• Familiarity with NHH market systems (e.g. SWIMPool, RIO, CMOS) and ability to use data to support decisions.
• Proficient in Excel and Microsoft systems, with a solid understanding of operational and customer service processes for water and wastewater.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve got experience in, or want to learn more about, working with partners to deliver a large smart meter installation programme, and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date 19th May.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.