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- Tasks: Join us as a Field Technician, ensuring clean water for millions in Yorkshire.
- Company: Yorkshire Water, dedicated to providing essential water services.
- Benefits: Competitive salary, company van, bonus opportunities, and generous leave.
- Other info: Flexible working patterns available to support your lifestyle.
- Why this job: Make a real difference in your community while enjoying great work-life balance.
- Qualifications: Full UK driving licence and customer service experience required.
The predicted salary is between 32606 - 40740 £ per year.
Water Utility Company based in the Yorkshire region of England. Field Technician based across our South West areas covering Sheffield, Rotherham and Barnsley.
We offer a competitive salary, depending on experience £32,606 - £40,740.
- A Company van.
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
- Attractive pension scheme (up to 12% company contribution).
- Development opportunities in line with the Field Technician progression plan.
- 25 days annual leave plus bank holidays - plus an extra two wellness days!
- Life assurance cover of 4 times pensionable salary.
- A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Permanent 37 hours per week, Monday - Friday.
We have a number of exciting opportunities for Clean Water Field Technicians to join the clean water distribution department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.
Working in this patch is unique to most as it is so rural and therefore brings its own challenges. Working both by yourself and in the team to deliver challenging performance commitments. The role will require you to problem solve and work under pressure liaising with other departments in Yorkshire Water to help resolve various issues that we face.
As our Field Technician you will:
- Safely carry out day to day activities on a 24/7 rota ensuring they are completed on time, to budget and to the required quality that enable the effective operation of the Yorkshire Water distribution network. This includes proactive network operation and maintenance activity; completion of operational risk assessments and the supervision of all network intervention; and responding quickly and effectively to network failure to minimise the impact upon key performance targets, including but not limited to those relating to Water Supply Interruptions and Water Quality.
- You will have customer facing responsibility for the delivery of front-line customer service, resolving customer queries through attending customer appointments, and driving resolution through a combination of problem solving, network optimisation and the promotion of R+M work where required.
Requirements:
- Full UK driving licence.
- Experience of delivering against challenging upper quartile business targets and performance commitments.
- Demonstrate excellent customer service both internally and externally.
- Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others.
- Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
- Technical understanding of water network and assets.
Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!
If you've got experience in Field Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
We therefore advise that you complete and submit your application as soon as possible. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application.
Client Services Technician in Sheffield employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Technician in Sheffield
✨Tip Number 1
Get to know the company! Research Yorkshire Water and understand their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Technician role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that demonstrate your skills, especially in challenging situations, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Services Technician in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of a Field Technician. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since this role involves customer-facing responsibilities, don’t forget to showcase your excellent customer service skills. Share specific examples of how you've resolved customer queries or improved service in previous roles.
Highlight Relevant Experience: If you've got experience in the water or utilities sector, make it shine! We want to see how your background can help us deliver great service and tackle the unique challenges of our rural areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you brush up on your knowledge of water distribution and the specific challenges faced in rural areas. Familiarise yourself with Yorkshire Water's operations and values, as this will show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues under pressure. Highlight how you liaised with different teams to achieve results, as this is crucial for the Field Technician role.
✨Customer Service is Key
Be ready to discuss your approach to delivering excellent customer service. Think of scenarios where you've gone above and beyond for customers, as this will resonate well with the company's focus on customer satisfaction.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about the team dynamics or opportunities for professional development.