At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage meter reading operations.
- Company: Join Yorkshire Water, a vital utility provider in the heart of Yorkshire.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic benefits package.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your career in a dynamic industry.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 33033 - 38500 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
Job description: Senior Metered Customer Service Advisor - 12 Months Fixed Term Contract
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- We offer a competitive salary, depending on experience £33,033 - £38,500
- A Company van
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Senior Metered Customer Service Advisor progression plan
- 25 days annual leave plus bank holidays plus 2 extra wellness days!
- Life assurance cover of 4 times pensionable salary
- A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Mobile Worker Location TBC
Work type: 12 Months FTC 37 hours per week, Monday Friday. With Occasional Saturday Working
We have an exciting opportunity for a Senior Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.
As our Senior Metered Customer Service Advisor, you will support the Metering Team Leader in the delivery of a successful meter reading programme, driving the highest levels of customer service, whilst supporting our Metered Customer Service Advisors in the resolution of daily tasks, ensuring all service level agreements (SLAs) are met for external stakeholders.
Where you fit in: As our Senior Metered Customer Service Advisor you will:
- Take personal responsibility for yourself and others with respect to health and safety, risk management and control of work to ensure compliance with our Safety Policy and accident management procedures
- Be responsible for the allocation of meter reading work for the team via the Temetra system, supporting in the resolution of complex queries via site visits or telephone conversations
- Be responsible for allocating Geo routing workbooks to deliver specific business targets
- Carry out investigations into health and safety skips to provide a timely resolution and assist Metering Operations Team Leaders in RCA investigations
- Take responsibility for the training of new starters and embed a culture of health and safety and high performance in line with company values and behaviours
- Be fully compliant with NRASWA legislation and sign off MCSA understanding and competency for short duration works, working closely with the Metering Operations Team Leader to complete MCSA audits
- Take responsibility for the correct and safe utilisation of all equipment provided, conducting van and tool audits, providing remedial actions where required
- Demonstrate financial awareness when making day to day business decisions and provide management cover/support in the Metering Operations Team Leaders absence
- Constantly innovate and look for new ways of working to drive performance.
Senior Metered Customer Service Advisor employer: Yorkshire Water
Yorkshire Water is an excellent employer, offering a dynamic work environment where innovation meets sustainability in the wastewater sector. With a strong commitment to employee development and a comprehensive benefits package, team members are encouraged to grow their skills while contributing to vital environmental initiatives. Located in a region known for its natural beauty, employees enjoy a supportive culture that values health and safety, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Metered Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Yorkshire Water.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Yorkshire Water. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Metered Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Yorkshire Water.
How to prepare for a job interview at Yorkshire Water
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Yorkshire Water's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Yorkshire Water offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
