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- Tasks: Join us as a Network Operations Technician, solving customer and environmental issues daily.
- Company: Yorkshire Water provides essential water services to over 5.4 million people in the region.
- Benefits: Enjoy competitive pay, flexible working, wellness days, and a fantastic benefits package.
- Why this job: Make a real impact on communities and the environment while developing your career.
- Qualifications: Practical mindset, customer service experience, and a full driving licence required.
- Other info: Flexible working patterns available; we support work-life balance.
The predicted salary is between 22700 - 30000 £ per year.
Water Utility Company based in the Yorkshire region of England.
We offer a competitive salary, from £27,052 to £33,530 depending on experience, based on working 37 hours per week (salary increasing by 4.5% from April 2025). Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 10% company contribution, increasing to 12% from April 2025). Development opportunities in line with the Network Operations Technician progression plan. 25 days annual leave plus bank holidays and an extra wellness day! Life assurance cover of 4 times pensionable salary. A great benefits package including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: We currently have a vacancy for a Network Operations Technician to join the Customer Field Services department to cover South, West and East Yorkshire areas. Applicants should live within a reasonable commuting distance from our Blackburn Meadows, Knostrop and Scarborough wastewater sites.
This is a permanent opportunity working 37 hours per week, with rotational work patterns. Once fully trained, you will be expected to take part in an out of hours standby, therefore flexibility outside of working core hours is essential.
As our Network Operations Technician, you will deliver a first-time fix and same-day solution to our customer and environmental problems and deliver the asset plan for network maintenance to eliminate escapes. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.
You will ensure the correct site set up is in place and POWRA are completed prior and during jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe at all times. You will proactively and reactively maintain the sewerage network to promote and implement solutions which resolve and/or prevent sewage escapes (flooding and pollution) from occurring from the wastewater network.
You will be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network. You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.
You will also be required to collate data and information for evidence capturing, including assessing photographs, plans and reporting on any escape/issues from the sewer network. You may be required to maintain and install Customer Sewer Alarms on the network and work with third-party providers where support is required. You will ensure Health and Safety working practices & procedures are always complied with.
Essential skills & qualifications:
- Practical mindset, enjoy working outdoors in all weathers and comfortable taking a hands-on approach to work tasks.
- Previous experience in a customer service-related role with face-to-face communication with customers.
- Ability to develop and maintain effective internal and external working relationships.
- Excellent communication skills to capture, evidence and feedback information.
- Ability to find faults and diagnose the root cause of an issue.
- Basic IT skills as you will be using various internal IT systems.
- Full valid driving licence (with no more than 6 points).
It would be beneficial if you had previous experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors or an understanding of drainage and sewerage systems.
We support flexible working patterns and job share options to help you make the best of both your work and home life.
If you’ve got experience in front line operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.
Closing date: 6th January. Assessment Centre dates to be released shortly. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
Network Operations Technician in Sheffield employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Technician in Sheffield
✨Tip Number 1
Familiarise yourself with Yorkshire Water's operations and values. Understanding their commitment to customer service and environmental protection will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Yorkshire Water. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company and its work environment, which can be invaluable during your application process.
✨Tip Number 3
Prepare for practical assessments by brushing up on your problem-solving skills and understanding of sewerage systems. Being able to demonstrate your technical knowledge and hands-on abilities will set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts. Since the role requires participation in an out-of-hours standby rota, emphasising your adaptability and commitment to meeting the company's needs will make you a more attractive candidate.
We think you need these skills to ace Network Operations Technician in Sheffield
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Network Operations Technician position. Tailor your application to highlight how your skills and experiences align with what Yorkshire Water is looking for.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly face-to-face interactions. Mention any relevant technical skills or knowledge about sewerage systems, as well as your ability to work outdoors and handle practical tasks.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application that demonstrate your ability to capture, evidence, and relay information effectively. This could include past experiences where you influenced outcomes or resolved issues.
Demonstrate Flexibility: Mention your willingness to work flexible hours and participate in out-of-hours standby. Highlight any previous roles where you had to adapt to changing schedules or work environments, showcasing your readiness for the demands of the job.
How to prepare for a job interview at Yorkshire Water
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Network Operations Technician. Be prepared to discuss how your skills and experiences align with the role, especially in areas like customer service and problem-solving.
✨Show Your Practical Mindset
Since this role requires a hands-on approach, be ready to share examples from your past experiences where you've successfully tackled practical challenges. Highlight any relevant outdoor work or technical skills that demonstrate your ability to work effectively in various conditions.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've built relationships with customers and colleagues in previous roles, as well as how you handle difficult conversations.
✨Demonstrate Flexibility and Teamwork
This role involves working in a team and being flexible with your hours. Be ready to discuss your experience with teamwork and how you've adapted to changing situations in the past. Emphasise your willingness to participate in out-of-hours standby and your commitment to supporting your colleagues.
