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- Tasks: Join our team to tackle environmental challenges and ensure clean water for Yorkshire communities.
- Company: Yorkshire Water, a leading water utility company dedicated to sustainability.
- Benefits: Competitive salary, generous leave, wellness days, and a fantastic benefits package.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: Practical mindset, customer service experience, and a willingness to work outdoors.
- Other info: Flexible working patterns available to support your work-life balance.
The predicted salary is between 22800 - 29400 £ per year.
Job Description
Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Network Operations Technician.
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a competitive salary, from £28,270 to £35,039 (working 37 hours).
Annual incentive related bonus?(£1000 maximum bonus opportunity for the performance year).
Attractive pension scheme (up to 12% company contribution).
Development opportunities in line with the?Network Operations Technician?progression plan.
25 days annual leave plus bank holidays plus an extra wellness day! (additional days in lieu of working any bank holidays).
Life assurance cover of 4 times pensionable salary.
A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.
Online GP service, cycle to work scheme, gym membership discounts and many more!
Location:?We currently have a vacancy for a Network Operation Technician to join our Customer Field Services department working in the Wastewater industry. You will need to be approximately 30 to 40 minutes away from our Blackburn Meadows wastewater?site where you will be a part of helping Yorkshire Water to provide the best service to our customers.?Could this be you?
Work type:?The permanent opportunities are working Monday to Friday 37 hour week plus standby which will include late, early and weekend work.
What we do!
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.
Where you fit in!
As our?Network Operation Technician,?you will deliver a first time fix and same day solution to our customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.
As a field-based technician within a geographical team working to improve customer service and waste network performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.
You will always ensure the correct site set up is in place and POWRA are completed prior and during Jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe all times.
To safely proactively and reactively maintain the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the wastewater network and to ensure no repeats take place.
You will be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.
Requirement to operate different vehicle types to complete work, dependent on availability of vehicle and the type of work attending.
You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.
You will need to be able to utilise IT systems to collate information and relay feedback.
You will also be required to collate data and information for evidence capturing. This also includes assessing photograph, plans and reporting on any escape/issues from the sewer network.
You may be required to maintain and install Customer Sewer Alarms on the network & work with third party providers where support is required.
You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.
What skills & qualifications you will need.
Essential:
It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.
Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.
The successful candidate will be able to develop and maintain effective internal and external working relationships with colleagues across the business and the ability to influence outcomes and make decisions.
You should be prepared to question unsafe working practices and be confident in reporting these to management.
Excellent communication skills are essential as you will need to capture, evidence and feedback information. You will also need to be able to influence outcomes and make decisions and have experience of delivering against challenging business targets.
You will have the ability to find faults and diagnose the root cause of an issue.
You will also have rational problem-solving skills and have basic IT skills as you will be using various internal IT systems to capture necessary site information on a Toughbook.
You will be working a variety of rotas in the role to cover our working window. In addition, once fully trained in the role you will need to take part in an out of hours standby rota, therefore flexibility is an essential requirement of this role.
As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.
A full valid driving licence is a requirement of this role (with no more than 6 points).
You will also benefit from having:
Understanding of the sewerage system and performance issues.
Competent in the use of IT systems applicable to Yorkshire Water.
It would be beneficial if you had previous experience within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors or an understanding of drainage and sewerage systems.
Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy!
Do we sound like your cup of tea?
If youve got experience in front line operations and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Closing date: 25th February 2026.
Interview dates will be ongoing from now until the middle of March 2026.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
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Network Operations Technician employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Technician
✨Tip Number 1
Get to know the company! Research Yorkshire Water and understand their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to the Network Operations Technician role. Think about how your past experiences align with the job description and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Network Operations Technician
Some tips for your application 🫡
Show Your Passion for the Role: When writing your application, let us see your enthusiasm for the Network Operations Technician position. Share why you’re excited about working in the water industry and how you can contribute to our mission of providing clean and safe drinking water.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on showcasing your customer service experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you understand the basics of the sewerage system and the specific challenges faced by Yorkshire Water. Brush up on any relevant technical knowledge, as well as the company's values and mission. This will show that you're genuinely interested in the role and ready to contribute.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face communication with customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues quickly and effectively, as well as your knack for building relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role, team dynamics, or future projects at Yorkshire Water. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates that you're proactive and engaged.
