Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with metered water queries and provide excellent service.
- Company: Join Yorkshire Water, a leading water utility company in the Yorkshire region.
- Benefits: Enjoy a competitive salary, company van, and annual bonus potential.
- Why this job: Be part of a supportive team making a real impact in the community.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a 24-month fixed-term contract with opportunities for growth.
The predicted salary is between 25776 - 31981 £ per year.
Metered Customer Service Advisor – 24 month Fixed Term Contract
Join to apply for the Metered Customer Service Advisor – 24 month Fixed Term Contract role at Yorkshire Water
Metered Customer Service Advisor – 24 month Fixed Term Contract
5 days ago Be among the first 25 applicants
Join to apply for the Metered Customer Service Advisor – 24 month Fixed Term Contract role at Yorkshire Water
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Yorkshire Water
Business Manager – Projects & Change Management
Metered Customer Service Advisor – 2 Year Fixed Term Contract
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- We offer a competitive salary, depending on experience £25,776 – £31,981.
- A Company van.
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
- Attractive pension scheme (Currently up to 12% company contribution).
- Development opportunities in line with the Metered Customer Service Advisor progression plan.
- 25 days annual leave plus bank holidays – plus an extra wellness day!
- Life assurance cover of 4 times pensionable salary.
- A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme.
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Located across York – To be considered for this role you should live within a reasonable commutable distance to this role location.
Work type: 37 hours per week, Monday – Friday. This role is a two year fixed term contract depending on your start date.
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do!
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it\’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire\’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region\’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators.
Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.
Where you fit in:
As our Metered Customer Service Advisor you will:
- Locate external meter chambers/enter customer\’s premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
- Carry out ad hoc meter readings as required, e.g. checks and final reads.
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team\’s wider objectives.
- Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day to day business decisions.
What skills & qualifications you will need:
- This is an outdoors role so you must be comfortable working in all weathers and terrains.
- You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
- Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
- Full Driving Licence.
- IT skills – Competent using MS Office applications and ability to quickly adapt to new systems.
- Experience of working independently.
- Experience of working in a Customer service environment.
You will also benefit from having:
Previous meter reading experience.
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Previous experience in a commercially orientated and / or regulated environment.
- Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, it\’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn\’t always easy!
Do we sound like your cup of tea?
If you\’ve got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
Recruitment Process.
All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Other
-
Industries
Utilities
Referrals increase your chances of interviewing at Yorkshire Water by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Metered Customer Service Advisor - 24 month Fixed Term Contract employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metered Customer Service Advisor - 24 month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with Yorkshire Water's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during the interview, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this role heavily focuses on metered customer interactions.
✨Tip Number 3
Research common challenges faced by water utility companies, especially in the Yorkshire region. Being knowledgeable about these issues can help you demonstrate your proactive approach and problem-solving skills during the interview.
✨Tip Number 4
Practice your communication skills, particularly how you explain complex information simply. As a Metered Customer Service Advisor, you'll need to convey technical details clearly to customers who may not have a background in utilities.
We think you need these skills to ace Metered Customer Service Advisor - 24 month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Metered Customer Service Advisor. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in utility or similar sectors. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work for Yorkshire Water and how your skills align with their values and mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Yorkshire Water
✨Know the Company
Before your interview, take some time to research Yorkshire Water. Understand their values, mission, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Prepare for Common Questions
Think about the typical questions asked for customer service roles, such as handling difficult customers or resolving complaints. Prepare specific examples from your past experiences that demonstrate your skills.
✨Showcase Your Communication Skills
As a Metered Customer Service Advisor, strong communication is key. During the interview, focus on speaking clearly and confidently. Practice active listening to ensure you understand the interviewer's questions fully.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in this position.
