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- Tasks: Lead a team to resolve customer issues and ensure top-notch service.
- Company: A leading water services provider in the UK with a focus on customer care.
- Benefits: Competitive salary, performance bonus, generous leave, and comprehensive benefits package.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Hybrid working model with opportunities for career advancement.
The predicted salary is between 35178 - 43910 £ per year.
A leading water services provider in the UK is seeking a Catchment Team Leader to oversee the Customer Management Centre. This role involves managing a team to resolve customer issues efficiently and ensuring high standards of customer service.
You will need experience in customer service management, problem-solving skills, and strong communication capabilities.
The position offers a salary range between £35,178 and £43,910 depending on experience, alongside a comprehensive benefits package including a performance-related bonus and generous annual leave.
Catchment Team Lead - Customer Care & Scheduling (Hybrid) in London employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catchment Team Lead - Customer Care & Scheduling (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service management. We should also think of examples that showcase our problem-solving skills and communication abilities.
✨Tip Number 3
Showcase our leadership skills during the interview. We can share experiences where we successfully managed a team or resolved conflicts, highlighting how we ensure high standards of customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Catchment Team Lead - Customer Care & Scheduling (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and problem-solving. We want to see how your skills align with the role of Catchment Team Leader, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can lead a team effectively. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills: Strong communication is key for this role. In your application, give examples of how you've successfully resolved customer issues or led a team. We want to know how you connect with people and handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Yorkshire Water
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service management experience. Be ready to share specific examples of how you've resolved customer issues in the past. This will show that you understand the importance of high standards in customer care.
✨Show Off Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet. Think of a couple of challenging situations you've faced and how you tackled them. This will demonstrate your ability to handle issues efficiently, which is key for this role.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Research the Company and Its Values
Familiarise yourself with the water services provider's mission and values. Understanding their approach to customer care will help you align your answers with what they’re looking for, making you a more attractive candidate.
