At a Glance
- Tasks: Lead the Developer Services team to ensure a smooth customer journey for water connections.
- Company: Join Yorkshire Water, a leader in sustainable water management.
- Benefits: Hybrid working, competitive salary, and opportunities for career advancement.
- Other info: Exciting role with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference in customer service while managing a dynamic team.
- Qualifications: Experience in case management and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Yorkshire Water is seeking a Water Connections Delivery Lead to headline the Developer Services team.
You will lead a case management approach, align desk-based and field delivery, and drive a high-quality customer journey from application acceptance through to connection readiness.
You will manage Case Managers and Developers Services Technicians, ensuring workloads and regulatory timescales are met.
The role is hybrid, with future relocation to Leeds and a 3 days/week office pattern.
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Water Connections Delivery Lead - Customer-Driven Delivery in Leeds employer: Yorkshire Water
Yorkshire Water is an excellent employer, offering a dynamic work environment where innovation meets sustainability in the wastewater sector. With a strong commitment to employee development and a comprehensive benefits package, team members are encouraged to grow their skills while contributing to vital environmental initiatives. Located in a region known for its natural beauty, employees enjoy a supportive culture that values health and safety, making it a rewarding place to build a meaningful career.
