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- Tasks: Manage smart meter installations and build strong relationships with key stakeholders.
- Company: Join Yorkshire Water, a leader in providing essential water services.
- Benefits: Competitive salary, annual bonus, generous leave, and wellness days.
- Other info: Flexible working options available to support work-life balance.
- Why this job: Make a real impact on the environment while delivering excellent customer service.
- Qualifications: Experience in large-scale projects and strong communication skills required.
The predicted salary is between 38710 - 48388 £ per year.
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
- We offer a competitive salary, depending on experience £38,710 - £48,388
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Smart Metering Non-Household Customer Manager progression plan
- 25 days annual leave plus bank holidays – plus 2 extra wellness days!
- Life assurance cover of 4 times pensionable salary
- A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working. Please note as part of this role you will be coordinating SMART installs across Key Customer sites so there will be a requirement to travel to sites to oversee these.
Work type: Permanent. 37 hours per week, Monday – Friday.
We have an exciting opportunity for a Smart Metering Non-Household Customer Manager to join the Asset Management team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Asset Management are a key part of how we plan to meet the changing expectations of customers and regulators.
This role will work closely with supply chain partners, MGroup and Netmore to make sure 116,000 smart meters are installed successfully during the AMP8 period.
Where you fit in:
- Build strong relationships with internal teams and key stakeholders, providing ongoing support and insights
- Manage and improve relationships with suppliers, retailers, and partners to support delivery
- Lead and deliver installations for large, complex, and multi-site NHH customers, including challenging sites
- Provide expert support and guidance to operational teams to ensure smooth market operations
- Keep stakeholders updated on progress across the smart metering programme lifecycle
- Ensure processes and policies meet industry standards, remain compliant, and are continuously improved
- Work closely with MGroup to plan, schedule, and deliver installations on time, within cost and quality expectations
- Manage sensitive customers and site-specific requirements, reducing impact and ensuring successful meter exchanges
Full UK driving licence, with no more than 6 points.
What skills & qualifications you will need:
- Has worked on large scale Projects, ideally within a utility business
- Ability to communicate, challenge and influence stakeholders effectively at all levels
- Able to build strong relationships
- Have a proven track record in Customer Service
- Have experience of working within operational teams within the water industry
- Have excellent written and organisational skills
You will also benefit from having:
- Good understanding of metering, including smart metering, and how it operates within the business
- Strong knowledge of operational performance standards and their financial and reputational impact
- Familiarity with NHH market systems (e.g. SWIMPool, RIO, CMOS) and ability to use data to support decisions
- Proficient in Excel and Microsoft systems, with a solid understanding of operational and customer service processes for water and wastewater
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!
If you’ve got experience in, or want to learn more about, working with partners to deliver a large smart meter installation programme, and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Smart Metering Non-Household Customer Manager in Leeds employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Metering Non-Household Customer Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Smart Metering Non-Household Customer Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Yorkshire Water stands for and how you can contribute to their mission. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, especially those related to customer service and project management in the water industry.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Smart Metering Non-Household Customer Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Smart Metering Non-Household Customer Manager role. Highlight your relevant experience in managing large-scale projects and customer service, as this will show us you’re a great fit for the team.
Showcase Your Skills: Don’t forget to emphasise your communication and relationship-building skills. We want to see how you can effectively engage with stakeholders and partners, so share specific examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures that your application gets to the right place and helps us keep track of all candidates efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you brush up on smart metering and the water industry before your interview. Understand how smart meters operate and their impact on customer service. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Since this role involves managing relationships with suppliers and stakeholders, be ready to share examples of how you've successfully built and maintained professional relationships in the past. Use specific instances where your communication skills made a difference.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about challenges you might encounter in managing installations or dealing with sensitive customers, and prepare your responses to demonstrate your strategic thinking and adaptability.
✨Highlight Your Organisational Skills
With the need to manage multiple installations and keep stakeholders updated, it's crucial to showcase your organisational skills. Prepare to discuss how you prioritise tasks and ensure compliance with industry standards, as this will reflect your ability to handle the complexities of the role.