Remote Operations - Shift Co-ordinator in Leeds

Water Utility Company based in the Yorkshire region of England. We offer a competitive salary, depending on experience £38,899 - £48,623 (band 4c) plus 20% shift allowance. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the 24/7 Remote Asset Planner progression plan. 25 days annual leave plus bank holidays plus an extra two wellness days! Life assurance cover of 4 times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in September 2026, so you'll be based there in the future. Permanent contract, working full time, on average 37 hours per week Monday-Sunday. You are employed in this role on an annualised hours contract which totals 1929 hours per year, e.g. an average of 37 hours per week. Your normal attendance days and daily hours will be in accordance with the operational shift rota; the rota will either be a 12hr/365-day cover or a 24hr / 365-day cover.

We have opportunities for Duty Operation Coordinators - Waste to join the Central Control at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The role plays a key part in protecting the environment, improving resilience and enabling Yorkshire Water to meet its regulatory and performance commitments through efficient, risk-based planning of work.

As a Duty Operations Coordinator you will play a key role in protecting customers and the environment by coordinating operational responses across the wastewater network. You'll support the Wastewater Duty Operations Engineer in delivering operational excellence through effective planning, incident management and resource coordination, while maintaining a strong focus on Health & Safety, regulatory compliance, environmental protection and the delivery of Yorkshire Water's Performance Commitments.

• Coordinate responses to high-priority, complex and emergency wastewater incidents, including pollution events, flooding, blockages and asset failures.
• Use operational data, risk information and network intelligence to prioritise, plan and coordinate activities across wastewater assets.
• Continually seek opportunities to improve planning processes, incident management activities and ways of working to enhance performance and efficiency.
• Coordinate field and service partner resources, ensuring work is appropriately prioritised, optimised and delivered in line with agreed service levels.
• Build strong working relationships with operational teams, service partners and key stakeholders to ensure joined-up delivery and consistent performance.
• Provide operational support across the Control Room, helping to maintain service continuity and effective incident coordination.
• Be environmentally conscious in all decision-making, considering the impact on customers, wastewater networks, receiving watercourses and the wider environment.
• Ensure all work is validated, risk-assessed, prioritised and jeopardy-managed before allocation to operational teams, service partners or out-of-hours resources.
• An ability to manage multiple priorities and deliver a high level of service while coordinating incidents, planned activities and operational demands across the wastewater network.
• Able to remain calm under pressure, making sound decisions in a fast-paced operational environment where customer, environmental and regulatory risks must be carefully managed.
• Excellent customer service skills, with an understanding of the importance of minimising disruption and delivering positive outcomes for customers and communities.
• Good team-working skills, collaborating effectively across control room functions, field operations and support teams to deliver a resilient 24/7 service.
• Strong organisational and planning skills, ensuring work is prioritised, risk-assessed and delivered efficiently in line with business objectives.
• A proactive and solutions-focused approach, taking ownership of issues and identifying opportunities to improve performance, efficiency and service delivery.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. If you've got experience in customer service, operational planning/scheduling and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

We're committed to helping colleagues prioritise their growth and development in their current roles, building essential knowledge and capabilities in their area of expertise to support a successful career. All our roles are subject to a medical questionnaire, and further medicals when required. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We therefore advise that you complete and submit your application as soon as possible. No agencies please.