Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer operations for small developers, enhancing their journey and experience.
- Company: Join a leading water utility company in Yorkshire, committed to community and environmental care.
- Benefits: Enjoy a competitive salary, company car allowance, private healthcare, and generous leave.
- Why this job: Make a real impact on customer experiences while driving transformation in the water industry.
- Qualifications: Experience in operations management and knowledge of the water sector is essential.
- Other info: Flexible working options available to support work-life balance.
The predicted salary is between 60000 - 84000 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Manager of Customer Operations role.
- We offer a competitive salary, circa £70-80k per annum dependant on experience
- A company car allowance scheme (£7,200 per annum)
- Annual incentive related bonus (up to 20% of annual salary for the 2026/2027 performance year)
- Private health care (Self & Dependant)
- Attractive pension scheme (up to 12% company contribution)
- Life assurance cover of 4 times pensionable salary
- 25 days annual leave plus bank holidays plus an extra wellness day!
- A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more!
Where I'd work: This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in summer 2026, so you'll be based there in the future. There will hybrid working in place, with an expectation to be in the office 3 days per week.
Work type: Permanent. Working full time, 37 hours per week, Monday - Friday between a working window of 8:00am-6:00pm.
We have an exciting new opportunity for a Manager of Customer Operations - Small Developers to join us in our Developer Services function and play a key role in transforming our customer experience for customers with new developments.
What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
Where you fit in: As our Manager of Customer Operations - Small Developers, you will be responsible for managing the entire customer journey for individual homeowners and small developers. You will ensure comprehensive accountability for regulatory performance throughout the Domestic Customer process, from initial application to asset construction by the delivery partner, while facilitating effective collaboration between the business and the customer. As individual homeowners and small developers represent the majority of our DMEX population, this role has significant influence on Yorkshire Water's DMEX outcomes, with potential to contribute to the company either £8 million in rewards or penalties depending on performance. You will be a passionate advocate for the customer, representing their voice in both internal and external forums and using insights to shape and enhance the end-to-end customer journey. You will own the delivery of the transformation strategy for domestic customers, aligning digital innovations and process improvements to enable a best-in-class service model. You will lead strategic improvements across customer experience, operational efficiency, productivity, health & safety, and environmental performance, delivering strong commercial outcomes and setting new standards for service excellence. Consequently, driving an improvement in DMEX performance.
A strong people leader, you will inspire, lead, and mentor your team by embedding a strong service culture, performance frameworks, coaching programmes, and retention strategies to build both a high-performing and highly engaged workforce. You will also establish and maintain strong relationships with internal teams in Yorkshire Water (e.g. Water Distribution, Wastewater Networks) and external partners, including Local Authorities and regulatory bodies, to ensure seamless service delivery.
What skills & qualifications are we looking for?
- Knowledgeable in regards the new development sector, including both water and wastewater networks, construction methods, and industry initiatives, to lead Developer Services in delivering a market-leading customer experience.
- Knowledgeable in regards the water industry, with experience in Developer Services or regulated customer service environments.
- Previous experience in Operations Management, preferably in a highly regulated or customer-centric industry.
- Also previous experience of managing and developing large teams.
- Experienced in leading transformational change projects.
- Capable of setting strategic direction, managing performance, and addressing underperformance effectively.
- Solid understanding of cost structures and financial contributions, with the ability to apply this knowledge to improve operational efficiency.
Although we operate 24 hours a day, 365 days a year, it's really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!
Do we sound like your cup of tea? If you're a strong leader/Operations Manager and understand the new development sector, including both water and wastewater networks and are passionate about delivering an exceptional service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.
If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
Recruitment Process Closing date 11th February, 2026. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
Manager of Customer Operations - Small Developers in Leeds employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Customer Operations - Small Developers in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the water industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more people you know, the better your chances of landing that Manager of Customer Operations role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the water sector. This will help you tailor your answers and show them you’re genuinely interested in making a difference at Yorkshire Water.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've inspired teams and driven change in previous roles. Use specific examples that highlight your ability to manage customer operations effectively and improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Yorkshire Water and contributing to our mission of providing top-notch services to our customers.
We think you need these skills to ace Manager of Customer Operations - Small Developers in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Manager of Customer Operations role. Highlight your experience in customer service and operations management, especially in regulated environments. We want to see how your skills align with our mission to enhance customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the water industry and how you can contribute to transforming our customer journey. Be genuine and let your personality come through!
Showcase Your Leadership Skills: As a strong people leader, it's crucial to demonstrate your ability to inspire and mentor teams. Share specific examples of how you've built high-performing teams and fostered a strong service culture in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you brush up on your knowledge of the water industry, especially regarding new developments and wastewater networks. Familiarise yourself with current regulations and how they impact customer operations. This will show that you're not just interested in the role but also understand the sector.
✨Showcase Your Leadership Skills
As a Manager of Customer Operations, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you've fostered a strong service culture and driven performance improvements.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially those related to customer experience and operational efficiency. Think about challenges you've faced in previous roles and how you overcame them, particularly in regulated environments.
✨Align with Their Values
Research Yorkshire Water's mission and values, especially their commitment to environmental sustainability and community welfare. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals, particularly in enhancing customer journeys.
