At a Glance
- Tasks: Lead digital projects that enhance customer experience and drive technology strategy.
- Company: Join Yorkshire Water, a key player in essential water services.
- Benefits: Enjoy a competitive salary, company car allowance, and extensive health benefits.
- Other info: Flexible working options and a supportive team culture await you.
- Why this job: Make a real impact on technology that benefits millions while developing your career.
- Qualifications: Strong leadership, communication skills, and experience in project delivery are essential.
The predicted salary is between 70000 - 75000 £ per year.
We are looking for an IT Delivery Manager to join Yorkshire Water’s IT team and help deliver high-impact technology that improves customer experience. The role will be based in West Yorkshire, initially in Bradford and will move to Leeds Valley Park in summer 2026. It is a permanent, 37-hour week position, Monday to Friday.
Benefits
- Competitive salary (£70,000 - £75,000)
- Company car lease/allowance (£500 per month / £6,000 per year; EV Car Salary Sacrifice Scheme available after 6 months)
- Annual incentive bonus (up to 10% of salary, rising to 15% in the 26-27 performance year)
- Private health care (self only)
- Private pension scheme (up to 12% company contribution)
- Life assurance cover of 4 times pensionable salary
- 25 days annual leave plus bank holidays and 2 extra wellness days
- Additional benefits: health cash plan, critical illness insurance, dental insurance, life assurance flex, partner cover, retail savings scheme, online GP service, cycle-to-work scheme, gym membership discounts, and more.
Location
West Yorkshire – initially based in Bradford, moving to Leeds Valley Park in summer 2026. Hybrid working; up to 2-3 days in office per week.
What we do
Yorkshire Water provides essential water and wastewater services to over 5.4 million residents and visitors in the region, protecting communities and the environment. The IT department plays a key part in transforming customer experience through technology.
Where you fit in
As the IT Delivery Manager you will play a pivotal role in shaping and delivering the digital programme, driving strategy, leading teams and influencing decisions.
Responsibilities
- Lead the central voice of the IT Digital programme, communicating progress and keeping stakeholders aligned.
- Build and maintain strong relationships with stakeholders across CX and TEC.
- Identify and remove blockers to keep momentum high and ensure programme pace.
- Shape and align strategy, bridging business needs and technical delivery.
- Design and deliver an ambitious technology roadmap aligned with Customer Experience strategy.
- Own programme planning end-to-end, coordinating timelines, resources, and dependencies.
- Drive commercial awareness by managing budgets, forecasting costs, and ensuring value.
- Influence key decisions, lead supplier and tender processes, and bring innovative thinking.
- Inspire and coach Project Managers and wider teams, building a high-performing delivery environment.
- Lead governance ensuring quality, accountability, and on-time delivery.
- Collaborate with internal teams and external partners for joined-up, high-quality outcomes.
- Continuously improve work processes, boosting efficiency and managing risks.
- Champion a culture of continuous improvement using data and insights.
- Lead by example, building capability, developing talent, and creating growth opportunities.
- Foster an inclusive, supportive, and safe team environment.
- Hold high standards, driving accountability and consistent performance.
What skills & qualifications you will need
- Commercial awareness, with knowledge of capital regulations and investment planning.
- Ability to set clear, ambitious targets and hold others accountable.
- Strong relationship-building skills across teams, stakeholders, and partners.
- Excellent communication, simplifying complex technical information.
- Highly organised and able to prioritise in fast-paced environments.
- Experience with both agile and waterfall project delivery models.
- Strong analytical and problem-solving skills with a proactive mindset.
- Creative thinking and approach challenges from different angles.
- Experience in a senior operational or strategic leadership role within a commercial or regulated environment (advantageous).
- Background in utilities, water, wastewater, or related industries beneficial.
- Experience leading and embedding change, influencing culture and behaviours.
Work-life balance
We support flexible working patterns, job share options where possible, and understand the importance of balancing childcare and care responsibilities.
Application process
The closing date for this role is 11th June 2026. Successful candidates will undergo a pre-employment checks process including a Basic Disclosure Check and, depending on the role, a Counter-Terrorist or Security Check. All roles are subject to medical questionnaires and further medicals as required. Kelda Group reserves the right to close the position before the published closing date. We encourage early application. We are committed to accessibility and welcome applicants with accessibility needs. Please include your requirement in your application and we will discuss reasonable adjustments.
IT Delivery Manager in Leeds employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes private healthcare, generous pension contributions, and wellness initiatives. With a strong commitment to employee growth and a supportive work culture, the IT Delivery Manager role provides opportunities to lead impactful technology projects while enjoying a flexible hybrid working environment in the vibrant West Yorkshire region.
StudySmarter Expert Advice🤫
We think this is how you could land IT Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching Yorkshire Water and its digital initiatives. Show us you’re genuinely interested in improving customer experience through technology. Tailor your answers to highlight how your skills align with their goals and values.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with agile and waterfall project delivery models, as well as your ability to build strong relationships with stakeholders.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to Yorkshire Water’s digital programme.
We think you need these skills to ace IT Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the IT Delivery Manager role. We want to see how you can contribute to improving customer experience through technology!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your past successes. Whether it’s leading a project or overcoming challenges, we love to see how you’ve made an impact in previous roles.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Make it easy for us to understand your qualifications and why you’re the perfect fit for the team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Yorkshire Water
✨Know Your Tech Inside Out
As an IT Delivery Manager, you'll need to demonstrate a solid understanding of both agile and waterfall project delivery models. Brush up on your technical knowledge and be ready to discuss how you've successfully managed technology projects in the past.
✨Build Relationships Before the Interview
Since this role involves strong relationship-building skills, try to connect with current employees or stakeholders at Yorkshire Water before your interview. This will give you insights into the company culture and help you tailor your responses to show how you can fit in.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage change. Prepare specific examples from your experience where you've identified blockers, influenced decisions, or led teams through challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Commercial Awareness
Highlight your understanding of capital regulations and investment planning during the interview. Be prepared to discuss how you've managed budgets and forecasted costs in previous roles, as this is crucial for driving commercial awareness in the IT Delivery Manager position.
