Insurance Claims Handler in Leeds

Let us tell you about all the great reasons to join us at Yorkshire Water:

• We offer a competitive salary, depending on experience (£30,987 - £38,564)
• Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Third Party Claims Handler progression plan
• 25 days annual leave plus bank holidays – plus an extra 2 wellness days!
• Life assurance cover of 4 times pensionable salary
• Health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

Initially based in Bradford, moving our office to Leeds Valley Park in summer 2026. Hybrid working – 2 days in the office a week (Bradford/Leeds).

Work type

Permanent. 37 hours per week, Monday – Friday.

Third Party Claims Handler

We have an exciting opportunity to join the Insurance team at Yorkshire Water and help provide the best service to our customers.

What we do

At Yorkshire Water, we serve over 5.4 million people in the region and millions of visitors each year by ensuring clean, safe drinking water and reliable wastewater services. We protect communities, safeguard the environment and look after Yorkshire’s water 24/7, 365 days a year. The Insurance team is key to meeting changing customer and regulator expectations.

Where you fit in

• Manage a diverse caseload of third‑party public liability claims – including but not limited to Personal Injury and Property Damage from first contact to final resolution.
• Keep accurate, up‑to‑date records in the Figtree insurance system, including financial provisions and payment processing.
• Make informed decisions on invoices, quotations and settlements up to £200,000, following regulatory requirements.
• Review and interpret detailed loss adjuster reports, medical reports and legal advice to progress claims effectively.
• Work closely with internal teams and external partners to investigate claims and gather evidence.
• Determine appropriate actions for each claim and negotiate fair settlements where required.
• Handle challenging conversations confidently and make sound decisions based on case specifics.
• Prioritise workload independently, manage your diary and prevent potential escalations.
• Prepare witness statements and attend court when necessary.
• Support the customer experience, helping resolve issues efficiently and effectively.
• Contribute to improving processes and support the development of Claims Assistants.

Skills & qualifications

• Strong communicator who can liaise confidently with people at all levels, both internally and externally.
• Excellent written communication and a professional, friendly telephone manner.
• Comfortable working independently, using initiative and making sound decisions without close supervision.
• Highly organised with the ability to multitask, manage deadlines and stay on top of a busy workload.
• Strong operational understanding to assess liability effectively.
• Previous experience of handling personal injury claims.
• Experience of using the Official Injury Claim (OIC) portal or Ministry of Justice (MOJ) portal and dealing with the strict legal timeframes involved.
• General understanding of the Civil Procedure Rules (CPR) that govern how civil cases are managed in the courts.
• Broad understanding of the Pre‑Action Protocols (Pre‑Court Steps).
• Knowledge of the Water Industry Act (advantageous).
• Familiarity with ICE, Figtree, Odyssey or SAP systems (advantageous).
• Understanding of legal liability.

Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options where possible to help you balance work and home life.

If you have experience in Claims Handling and want to deliver great service while caring for the environment, we encourage you to apply today.

Pre‑employment checks include a Basic Disclosure Check and, where required, a Counter‑Terrorist or Security Check clearance. We also conduct medical questionnaires and further medicals when needed. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone and are happy to discuss reasonable adjustments.

Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise you to complete and submit your application as soon as possible.

Closing date

The closing date for this role is the 29th of July 2026.