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- Tasks: Lead business analysis for customer experience projects and translate needs into actionable requirements.
- Company: A leading water utility company focused on customer satisfaction and innovation.
- Benefits: Hybrid working, supportive environment, and opportunities for professional development.
- Why this job: Make a real difference in customer experience while enjoying flexibility in your work.
- Qualifications: Strong analytical skills and experience with Agile methodologies.
- Other info: Join a team that values client-centred approaches and offers career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading water utility company is seeking a Business Analyst – Customer Experience based in West Yorkshire. This permanent, full-time role involves leading business analysis across multiple projects, translating needs into actionable requirements, and ensuring successful delivery of solutions.
The ideal candidate will have strong analytical skills, a client-centered approach, and work with Agile methodologies. This position offers hybrid working arrangements and a supportive work environment emphasizing flexibility and professional development.
Hybrid Customer Experience Business Analyst in Leeds employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Business Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience and business analysis. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews by sharing specific examples of how you've solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Customer Experience Business Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Business Analyst in Customer Experience. Highlight your analytical skills and any experience with Agile methodologies to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully translated needs into actionable requirements in past projects.
Showcase Your Client-Centered Approach: In your application, emphasise your client-centered approach. We want to see how you’ve put customers at the heart of your analysis and decision-making processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you understand the role of a Business Analyst in a customer experience context. Brush up on Agile methodologies and be ready to discuss how you've applied analytical skills in previous roles. This will show that you're not just familiar with the terms, but you can actually put them into practice.
✨Showcase Your Client-Centered Approach
Prepare examples that highlight your client-centered mindset. Think about times when you’ve gone above and beyond to meet customer needs or how you’ve translated client feedback into actionable requirements. This will demonstrate that you truly understand the importance of customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating how you would handle specific situations related to business analysis and customer experience. This will help you think on your feet and show your analytical prowess during the interview.
✨Emphasise Flexibility and Development
Since the company values flexibility and professional development, be prepared to discuss how you adapt to changing environments and your commitment to continuous learning. Share any relevant courses or certifications you've pursued, as this shows you're proactive about your growth.
