Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to resolve customer complaints and ensure top-notch service.
- Company: A leading UK water company with a focus on customer satisfaction.
- Benefits: Hybrid work model, full-time hours, and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong customer service background and excellent communication skills required.
- Other info: Dynamic role with a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK water company is seeking a Customer Complaints Deputy Team Leader to manage a team and resolve customer complaints effectively. Based initially in Bradford, transitioning to Leeds, the role offers a hybrid work model and a full-time position (37 hours/week).
Responsibilities include:
- Managing daily operations
- Coaching agents
- Ensuring service level agreements are met
Ideal candidates will have:
- A strong customer service background
- Excellent communication skills
- Experience in a performance-driven setting
Hybrid Customer Complaints Deputy Team Lead in Leeds employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Complaints Deputy Team Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer complaints and team management. We want to show that we can handle tough situations with ease!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how we've coached team members or improved service levels in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Hybrid Customer Complaints Deputy Team Lead in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled complaints and resolved issues in the past, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the role to show us you’re a perfect fit for the Customer Complaints Deputy Team Leader position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yorkshire Water
✨Know the Company Inside Out
Before your interview, do some digging into the water company’s values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Deputy Team Leader, you'll need to demonstrate your ability to manage and coach a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, highlighting your communication skills and performance-driven mindset.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer complaints or team dynamics. Think of real-life scenarios where you’ve had to think on your feet and resolve issues quickly, as this will showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, performance metrics, or the transition to Leeds. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
