At a Glance
- Tasks: Lead IT Digital programmes to enhance customer experience through innovative technology.
- Company: Yorkshire Water, committed to improving customer service and technology integration.
- Benefits: Competitive salary, company car lease, annual bonus, and hybrid working options.
- Other info: Join a dynamic team in West Yorkshire with great career growth potential.
- Why this job: Make a real difference in customer experience while leading exciting digital initiatives.
- Qualifications: Experience in IT delivery management and strong stakeholder relationship skills.
The predicted salary is between 70000 - 75000 £ per year.
Yorkshire Water is seeking an IT Delivery Manager to enhance customer experience through technology. This pivotal role involves leading the IT Digital programme, aligning strategy with business objectives, and managing stakeholder relationships.
Located in West Yorkshire, the position offers a competitive salary of £70,000 - £75,000 along with a range of benefits including a company car lease and annual bonus. The role supports hybrid working, balancing office presence with flexibility.
Digital Delivery Lead — CX & Strategy (Hybrid) in Leeds employer: Yorkshire Water
Yorkshire Water is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including a company car lease and annual bonus. With a strong focus on enhancing customer experience through technology, the work culture fosters collaboration and innovation, while the hybrid working model provides the flexibility needed to maintain a healthy work-life balance in the vibrant setting of West Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Delivery Lead — CX & Strategy (Hybrid) in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Yorkshire Water or similar companies. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for the interview by researching the company’s digital initiatives. Show us you’re not just interested in the role but also passionate about enhancing customer experience through technology. Tailor your examples to align with their goals!
✨Tip Number 3
Practice your pitch! You want to convey your experience in leading IT programmes and managing stakeholders clearly and confidently. We recommend rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Delivery Lead — CX & Strategy (Hybrid) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Digital Delivery Lead. Highlight your experience in IT delivery and customer experience, and don’t forget to align your skills with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experience through technology and how your background makes you the perfect fit for this role.
Showcase Your Stakeholder Management Skills:Since managing stakeholder relationships is key for this position, be sure to include examples of how you've successfully navigated these in your previous roles. We love seeing real-life applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Yorkshire Water
✨Know Your Digital Delivery
Make sure you understand the ins and outs of digital delivery in customer experience. Brush up on the latest technologies and methodologies that enhance customer interactions. Be ready to discuss how you've successfully led similar projects in the past.
✨Align with Business Objectives
Familiarise yourself with Yorkshire Water's business goals and how the IT Digital programme fits into their strategy. Prepare examples of how you've aligned technology initiatives with business objectives in your previous roles, showcasing your strategic thinking.
✨Stakeholder Management Skills
This role involves managing various stakeholders, so be prepared to discuss your approach to building and maintaining relationships. Think of specific instances where you've successfully navigated stakeholder expectations and delivered results.
✨Embrace Hybrid Working
Since the role supports hybrid working, be ready to talk about your experience with remote collaboration tools and techniques. Share how you've effectively managed teams and projects in a hybrid environment, ensuring productivity and engagement.
