Connections and Alteration Manager (Waste) in Leeds

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £45,067 - £56,333
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Connections and Alteration Team Manager progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future / Hybrid Working.

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Connections and Alteration Team Manager to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Developer Services are a key part of how we plan to meet the changing expectations of customers and regulators. Putting people at the heart of everything we do, this role leads a technically focused team responsible for delivering end-to-end wastewater connection and alteration journeys for domestic customers, developers and other key stakeholders, owning customer satisfaction from application through to completion. It is accountable for ensuring all connection and alteration activity is technically compliant, safe and commercially effective within regulatory timescales, while actively managing customer expectations, communications and outcomes, and protecting Yorkshire Water assets to ensure future network performance is not compromised.

Where you fit in: As our Connections and Alteration Team Manager you will:

• Be accountable for end to end customer satisfaction and experience across the wastewater connections and alterations journey, ensuring timely, clear and proactive communication at every stage.
• Use customer insight, feedback and performance data to drive continuous service improvement and operational change.
• Lead, oversee and make decisions on all wastewater connection and alteration activities, safeguarding Yorkshire Water assets and the integrity of the wider network.
• Provide leadership and technical oversight on large, complex and high risk schemes, balancing customer needs with regulatory, safety and operational requirements.
• Ensure the team delivers high quality technical coaching, development and assurance so that all applications comply with Yorkshire Water standards and legislative obligations.
• Represent Yorkshire Water with customers, developers and key stakeholders, clearly articulating requirements, risks and appropriate solutions.
• Drive a culture of Performance Excellence aligned to Yorkshire Water’s Purpose, Customer Promise and Developer Services Customer Experience Strategy, including ownership of D MeX performance and targeted improvement actions.
• Maintain strong operational oversight, managing performance, workload and escalations to meet regulatory timescales, reduce customer harm and embed consistent, compliant processes.

What skills & qualifications you will need:

• Proven people leader with experience guiding technical teams and delivering sustained performance improvement.
• Demonstrated ability to embed customer centric behaviours in technical environments, using insight, feedback and performance data to drive service and operational improvement.
• Skilled in influencing, negotiation and communication, with confidence operating in a highly regulated, customer facing environment.
• Experienced in owning end to end customer journeys or service outcomes within complex operational settings, balancing compliance, commercial needs and customer satisfaction.
• Strong technical understanding of wastewater networks, including connections and alterations, with knowledge of sewer and water mains design and construction.
• Commercially aware, with the ability to make balanced decisions that protect assets while delivering positive, safe and efficient customer outcomes.

You will also benefit from having:

• Experience working within new development.
• Lean Six Sigma / Continuous Improvement experience.
• Previous experience in a commercially orientated and / or regulated environment.
• Experience of supporting and embedding organisational change.
• Experience of operating within a resource planning or demand-led environment.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve got experience as Manager of Connection and Alterations activity and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date – 13th February 2026

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.