Waste Resolution Jetting Technician in Leeds, Yorkshire

Water Utility Company based in Yorkshire region of England.

We offer a competitive salary from £33,284 to £41,605, depending on experience, based on working a 40 hour week 4 days on 4 days off. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the Waste Resolution Jetting Technician progression plan. 25 days annual leave plus bank holidays plus an extra two wellness days and days in lieu of working bank holidays. Life assurance cover of 4 times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We have an opportunity for a Waste Resolution Jetting Technician to work from our Knostrop Waste Water site and surrounding areas in West Yorkshire where you will join our Customer Field Services department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

These are permanent opportunities, working Monday to Friday and then standby which will include late, early and weekend work. You will need a full valid driving licence in addition to a LGV category C and ideally a DCPC qualification (no more than 6 points).

As our Waste Resolution Jetting Technician, you will be part of a two-person team working within a geographical team to improve customer service and sewer system performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications. Delivering a first time fix / same day solution to customer and environmental problems and to deliver the asset plan for sewer maintenance to eliminate escapes. You will ensure Health & Safety working practices and procedures are always complied with.

The Waste Resolution Jetting Technician will be primarily responding to Internal Flooding and Restricted Toilet Use (RTU) customer problems to resolve the immediate cause and to complete a thorough investigation to resolve the root cause and achieve a first-time fix / same day solution, this will include the use of IT systems to collate information and relay accurate feedback including plans and photographs. The Waste Resolution Jetting Technician will safely, proactively, and reactively maintain the sewers to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring from the sewers and to ensure no repeats take place. You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

What skills & qualifications you will need:

• You will need a full valid driving licence in addition to a LGV category C, ideally with DCPC driving licence and digi card (No more than 6 points).
• You will be operating a high-pressured jetting and vacuumation vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment involving high pressure water jetting systems and sewer cameras.
• A strong health & safety background and be competent in the use of IT systems and the ability to be pro-active and take ownership of issues is an essential requirement for this role.
• Previous experience in a customer service-related role with face-to-face communication with customers is essential.
• You will have the ability to think through problems and work with others to solve them, finding faults and diagnosing the root cause of an issue.
• Excellent communication skills are essential as you will need to capture, evidence and feedback information.
• You will also need to be able to influence outcomes and make decisions.
• You will have excellent interpersonal skills and be comfortable liaising with operational teams, customers, and stakeholders.
• You will have a flexible attitude to your work as you will be working a variety of rotas in the role to cover our working window.
• As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.
• It would be ideal to have previous jet van operation experience or experience driving liquid loads and a basic understanding of the sewer network although full training will be provided.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.

If you hold a Cat C Licence and are customer focused, with a good H&S background and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.