At a Glance
- Tasks: Design and deliver engaging training for Developer Services, ensuring top-notch customer service.
- Company: Join Yorkshire Water, a leading water utility company in the heart of Yorkshire.
- Benefits: Enjoy competitive salary, generous leave, wellness days, and a fantastic benefits package.
- Other info: Flexible working options available to help you balance work and life.
- Why this job: Make a real impact by training colleagues to provide essential water services to millions.
- Qualifications: Experience in training and leadership, with a passion for people development.
The predicted salary is between 41875 - 52343 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
We offer a competitive salary, depending on experience £41,875 - £52,343 (band 4b).
Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
Attractive pension scheme (up to 12% company contribution).
Development opportunities in line with the Developer Services Trainer progression plan.
25 days annual leave plus bank holidays plus 2 extra wellness days!
Life assurance cover of 4 times pensionable salary.
A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you will be based there in the future - Hybrid Working (3 days office a week Bradford/Leeds).
Work type: Permanent. 37 hours per week, Monday to Friday.
We have an exciting opportunity for a Developer Services Trainer to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
What we do: We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.
Developer Services are a key part of how we plan to meet the changing expectations of customers and regulators.
The role will cover all aspects of Developer Services such as back office and field-based colleagues and will deliver training for both new inductees and existing colleagues.
Where you fit in: As our Developer Services Trainer you will:
- Design, develop and deliver high-quality training frameworks and learning materials aligned to organisational standards and departmental objectives.
- Deliver engaging process, policy and systems training to a wide range of delegates, ensuring knowledge transfer and operational compliance.
- Own and maintain departmental learning frameworks, identifying training needs and implementing solutions to support colleague development.
- Support and embed departmental change initiatives by upskilling colleagues and promoting positive behaviours and cultural adoption.
- Assist in the development and implementation of new processes and procedures to meet evolving business and operational requirements.
- Maintain accurate, auditable and compliant delegate assessment and achievement records in line with awarding body requirements.
- Ensure all training and work activities are conducted in accordance with Health & Safety legislation and company policies and codes of practice.
- Apply experience in workplace training, assessment and people development, supported by Level 3 Award in Education & Training (or equivalent) and the flexibility to travel across multiple operational sites.
What skills & qualifications you will need:
- Holds or is working towards an ILM or CMI Leadership & Management qualification.
- Experienced in the use of psychometric assessment tools, with qualifications or practical application of tools such as MBTI, EQ or PRINT.
- Possesses NRSWA qualification and a strong understanding of safe working practices within utility and construction environments.
- Holds an IOSH, NEBOSH or equivalent Health & Safety qualification.
- Demonstrates strong knowledge of new construction activities and Developer Services processes.
- Holds a full UK driving licence and is able to travel across the Yorkshire Water network.
You will also benefit from having:
- Demonstrates advanced knowledge of Developer Services, using strong technical problem-solving skills.
- Promotes a strong health and safety culture, ensuring compliance with procedures.
- Communicates effectively with stakeholders at all levels.
- Proactively manages workload and priorities, adapts positively to change.
Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options.
If you’ve got experience as a Developer Services Trainer and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check.
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone.
Kelda Group reserve the right to close this position before the published closing date, should the need occur.
Locations
Developer Services Trainer in Leeds, Yorkshire employer: Yorkshire Water
Yorkshire Water is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an attractive pension scheme and generous annual leave. With a strong commitment to employee development and a supportive work culture, we provide opportunities for growth and progression within the Developer Services team, all while ensuring a healthy work-life balance through flexible working arrangements. As we transition to our new office in Leeds Valley Park, you'll be part of a forward-thinking organisation dedicated to delivering essential services to our communities and protecting the environment.
