Above Ground Triage Engineer in Leeds, Yorkshire

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience (£40,168 - £53,557), an annual incentive related bonus (£1000 maximum bonus opportunity for the performance year), and an attractive pension scheme (up to 12% company contribution). Development opportunities are available in line with the Triage Engineer progression plan. We provide 25 days annual leave plus bank holidays and an extra wellness day, along with life assurance cover of 4 times pensionable salary. Our benefits package includes options such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover, retail savings scheme, online GP service, cycle to work scheme, gym membership discounts, and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in Summer 2026, so you will be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 days in the office per week.

Work type: This is a temporary fixed term opportunity for 12 months, with the potential for it to become a permanent role. Working full time 37 hours per week between a working window of 8:00am-6:00pm Monday to Friday.

We have an exciting opportunity for an Above Ground Triage Engineer to join the Triage, Planning and Scheduling team at Yorkshire Water and be a part of providing the best service to our customers.

What we do: We ensure that over 5.4 million people living in the region and the millions of visitors can rely on our services, having clean and safe drinking water and that their wastewater is taken away. We look after communities, protect the environment, and plan to manage Yorkshire's water, today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.

The Triage, Planning and Scheduling team is crucial in meeting the changing expectations of customers and regulators. This role supports our Above Ground Maintenance Modernisation, moving towards a more efficient, holistic, and proactive approach to maintenance. You will be passionate about improving Yorkshire Water and how we care for our assets, identifying and owning opportunities to learn and improve processes, systems, and colleague capability.

As our Above Ground Triage Engineer, you will be:

• Monitoring and managing work requiring triage, primarily via the new SAP S4 system, and processing based on priority.
• Validating, prioritising, and routing MEICA (Mechanical, Electrical, Instrumentation, Control & Automation) work effectively to reduce bad demand.
• Ensuring that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process.
• Liaising with colleagues across the business including operations, logistics, procurement, MEICA delivery, technical planning, scheduling, and control.
• Identifying whether the work required is routine, building a clear plan of work.
• Developing your understanding of the waste and clean operations of Above Ground assets through on-the-job learning and utilising technical expertise.
• Driving excellent standards and performance in health and safety, risk management, and control of work.
• Ensuring compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile.
• Making decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket.
• Reviewing maintenance jobs against risk and capacity, making decisions about the most effective use of resources.
• Ensuring a detailed resource plan to enable efficient scheduling effort.
• Analysing job detail to define the most efficient cost-effective solution.
• Applying jeopardy management to the maintenance workbasket.
• Upskilling colleagues through diagnostic questioning and coaching.

What skills & qualifications you will need:

• A strong desire to improve how we do things at Yorkshire Water, particularly in relation to asset care.
• An excellent understanding of Operational Health & Safety.
• A good understanding of asset faults, diagnostic questioning, and potential means of repair/restoration.
• Knowledgeable in engineering work within wastewater and clean water environments.
• A hard-working, team player, displaying role model behaviours.
• Strong analytical and problem-solving skills.
• Experience of using SAP to interrogate and process jobs.
• Excellent customer service skills and previous experience in a customer-facing role.
• Proficient in Microsoft Office 365.
• Excellent verbal and written communication skills.
• Able to work under pressure and manage day-to-day reactive workloads.
• Highly organised with good attention to detail.
• Previous experience in Operational teams in Yorkshire Water or the wider Utilities Sector.

You will also benefit from having:

• Either NVQ Levels 1-3, City & Guilds Levels 1-3, BTech National Diploma, ONC/HNC or equivalent in a relevant engineering subject.

We support flexible working patterns and job share options to help you balance work and home life. If you have experience in above ground triage engineering and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.

Please upload an up-to-date copy of your CV along with a covering letter outlining your relevant experience for the role.

Recruitment Process: Closing Date: 4th January, 2026. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone.