Lead Internal Communications & Engagement Advisor in Bradford

Company description: Water Utility Company based in Yorkshire region of England.

We offer a salary from £46,523 - £58,154 per annum dependant on experience. Annual performance related bonus. Attractive pension scheme (up to 10% company contribution). Life assurance cover of 4 times pensionable salary. 25 days annual leave plus bank holidays plus an extra wellness day! A great benefits package: choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford/ Hybrid Working (typically 1 day in the office per week). Work type: Permanent role. Working full time, 37 hours per week, Monday - Friday between a working window of 8:00am-6:00pm.

We have an exciting opportunity for a Lead Internal Communications and Engagement Advisor to join us in our multi-award winning Internal Communications and Engagement team and be a part of helping us achieve our people strategy, ensuring we have highly engaged, motivated and productive colleagues.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in: As our Lead Internal Communications & Engagement Advisor you will:

• Be the strategic lead and accountable for communications and engagement plan for our internal communications activity (from day-to-day to company-wide campaigns and projects).
• Build brilliant relationships closely with our stakeholders across the business to plan communications activity to make sure colleagues hear the right message at the right time and in the right way.
• Manage a team of internal communications experts to be their best and support business outcomes through personal and professional development, delivering effective content and unlocking success through measurable goals.
• Support the Internal Communications and Engagement Manager to manage the internal communications plan and establish clear and mature communication processes.
• Support our regular reporting process, developing reports on how our content is performing across our channels and campaigns to help us track and measure the success of our communications.
• Coordinate effective measurement and reporting of communications and engagement activity across our day-to-day and forward facing communications activity.
• Own and continuously develop our communications plans to make sure the whole team are delivering on our commitments to colleagues and stakeholders.
• Lead on improving our ways of working and governance processes to improve the effectiveness of how we deliver informative and engaging communications that supports and embeds our company strategy and our behaviours.
• Own the forward plan across multiple projects and campaigns to ensure we're speaking to the right people, at the right time and in the right way.
• Oversee our channel advisors planning and scheduling activity across our channel framework.
• Be a key liaison in the award-winning relationship with our creative agencies to manage workloads and project spend.
• Be a key part of our quality control process, providing a senior pair of eyes across copy, branding, tone of voice and more.
• Help maintain a perfect record across our governance and compliance goals within the IC team.
• Track monthly spend across our campaigns and event activity.
• Manage relationships with stakeholders at a senior and local level.

What skills & qualifications you will need:

• Significant experience as an internal communications professional.
• Highly experienced in managing and delivering strategic communications plans around change and transformation projects.
• Ability to develop and maintain effective internal relationships at all levels, especially with senior leaders and also be able to influence decisions and build relationships at all levels of the organisation.
• Passionate about leading and developing others with an ability to inspire others through development, goal setting and trusted relationships to help them bring their best.
• Dedicated to maintaining a high standard of work and the ability to take the initiative, be proactive and to take decisions on prioritising workload for themselves and their team. Also able to work under pressure, with excellent skills in planning and prioritisation.
• Highly experienced in measuring and reporting communications and engagement activity and experience of communications strategy development, planning and delivery.
• A proven track record of delivering effective internal communications and engagement campaigns with significant results.
• Excellent skills in relation to internal channels and content publishing.
• Excellent knowledge of a range of listening and analytical tools.
• Excellent organisational skills and the ability to use Excel, PowerPoint and Word.
• Ability to develop personal skills whilst supporting team growth.
• Highly experienced in creative writing and proof-reading.
• A thorough understanding of what great communications and engagement looks like with a track record in achieving positive outcomes for audiences and a creative mind that can improve how we communicate and engage different audiences.

We're committed to helping colleagues prioritise their growth and development in their current roles, building essential knowledge and capabilities in their area of expertise to support a successful career. To support this, we expect colleagues to have completed a minimum of two years in their current role before applying for internal job opportunities. For more information, please speak to your local HR Business Partner.

We embrace a flexible working model, where our hybrid setup typically requires an average of 1 day in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.

If you're an experienced Internal Communications and Engagement professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment Process: Closing Date: 3rd July, 2025.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.