IT Business Analyst

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience (£42,774 - £53,469), annual incentive related bonus (£1000 maximum bonus opportunity for the performance year), attractive pension scheme (up to 12% company contribution), development opportunities in line with the Business Analyst progression plan, 25 days annual leave plus bank holidays plus an extra wellness day, life assurance cover of 4 times pensionable salary, and a great benefits package including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover, retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working (3 days in office a week Bradford/Leeds).

Work type: Permanent. 37 hours per week, Monday to Friday.

We have an exciting opportunity for a Business Analyst to join the Technology team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Technology function is a key part of how we plan to meet the changing expectations of customers and regulators.

We’re looking for a curious and driven Business Analyst to support transformational change across the Yorkshire Water portfolio. You’ll work with stakeholders to gather and document requirements, define acceptance criteria, and ensure alignment with business goals and standards. This role requires a strong understanding of business processes and operating models, with the ability to identify opportunities for sustainable change.

As our Business Analyst you will:

• Lead business analysis across multiple change initiatives, translating business needs into clear, actionable requirements.
• Produce specifications for IT solutions including UI design, data models, process changes, and interfaces.
• Apply requirements engineering techniques such as elicitation, analysis, validation, documentation, and traceability.
• Use stakeholder interviews, workshops, and surveys to capture accurate requirements.
• Develop AS-IS and TO-BE process models and support gap analysis for transition planning.
• Manage stakeholder communications across all levels.
• Ensure User Acceptance Testing is completed and support related testing activities.
• Contribute to the delivery of effective, fit-for-purpose business solutions.

What skills & qualifications you will need:

• Strong analytical skills with the ability to interpret information from multiple sources and identify real user needs.
• Excellent relationship-building skills across all levels of the organisation.
• Good understanding of application technologies and how they can drive business value.
• Ability to prioritise and adapt in a fast-paced, changing environment.
• Highly organised, proactive, and driven with a strong sense of ownership.
• Creative thinker with a problem-solving mindset.
• Self-motivated and committed to continuous development.
• A collaborative team player with a strong customer service ethos and willingness to share knowledge.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve got experience in Business Analysis and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

The closing date for this role is the 12th of August 2026. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please.