Resilience and Response Manager Waste in Humber

Water Utility Company based in the Yorkshire region of England.

We offer a competitive salary from £59,000 per annum depending on experience. A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment on joining the company). You can opt to sign up to the EV Car Salary Sacrifice Scheme 6 months after joining the company. Annual incentive related bonus (up to 10% of annual salary, increasing to 15% in the 26/27 performance year). Private health care (self only). Attractive pension scheme (up to 12% company contribution). Life assurance cover of 4 times pensionable salary. 25 days annual leave plus bank holidays plus an extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid working.

Work type: Permanent. 37 hours per week, Monday to Friday between a working window of 8:00am-6:00pm. As we operate 24/7, employees have the flexibility to work outside standard hours, provided core hours are covered, and contractual hours are met.

We have an exciting opportunity for a Resilience & Response Manager to join us in the Central Control function at Yorkshire Water. You will play an integral role in continuous delivery of exceptional service to our 5 million customers both household and non-household.

What we do: We ensure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

The purpose of the role is to lead and develop the wastewater 24/7 Control Room function, ensuring effective real-time operational oversight, alarm management, pollution response coordination and regulatory reporting across above and below ground assets. The role is responsible for driving operational resilience, supporting environmental compliance and delivering growth and capability improvements aligned to emerging regulatory requirements and Yorkshire Water expectations.

As our Resilience Response Manager, you will:

• Lead the 24/7 wastewater control room operation, ensuring safe, efficient and compliant management of operational response, incidents and events.
• Indirectly via a team leader, manage and develop the alarm handling teams to ensure timely triage, escalation and coordination of operational risks and failures through adherence to alarm governance policies.
• Directly manage through the Duty Operations Engineer team the immediate response, desktop support and reporting of pollution incidents ensuring timely and accurate evidence capture, mitigation deployment and collation of detailed timelines of events.
• Support wider business RCAs when there is an alarm handling element to review.
• Drive continuous improvement in performance against alarm governance, alarm rationalisation and incident management processes, supporting our Emergency Planning Manager and Operational Intelligence Manager.
• Develop strategies and capability to support future regulatory changes, environmental targets and performance commitments.
• Support the implementation and optimisation of digital tools, telemetry systems, automation and other new platforms.
• Lead workforce planning, recruitment and succession development within the wastewater areas of Central Control.
• Ensure robust governance, assurance and audit readiness across wastewater operational control room activities.
• Work with your teams to improve operational monitoring and identification of opportunities to reduce risk through greater Control Room support.
• Act as a senior representative for the Control Room as an escalation point, participating in incident management and business continuity arrangements.

What skills & qualifications you will need:

• Strong operational leadership experience within wastewater, utilities, process industries or critical operational environments.
• Experience with managing 24/7 teams and high-volume alarm or incident environments.
• Knowledge of wastewater operations, pollution management, environmental compliance and regulatory frameworks.
• Strong decision-making capability under pressure.
• Experience driving improvement via process optimisation or organisational change.
• Strong stakeholder engagement and communication skills across operational and senior leadership.
• Understanding of telemetry, SCADA and digital operational systems.
• Ability to lead cultural change and develop a high performing team.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. If you’ve got experience in delivering high levels of performance in an operational setting and are passionate about delivering an exceptional service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please.