Operational Delivery Manager in Humber

Company description: Water Utility Company based in Yorkshire region of England.

We are offering a competitive salary of up to £55,960 per annum depending on experience.

• A company car lease/allowance scheme.
• Annual incentive related bonus (up to 10% of annual salary).
• Private health care (self only).
• Attractive pension scheme (up to 12% company contribution).
• Life assurance cover of 4 times pensionable salary.
• 25 days annual leave plus bank holidays plus an extra wellness day!
• A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We are looking for an Operational Delivery Manager to cover the West Yorkshire area in our Customer Field Services department within the Wastewater Service Delivery Business Unit. You will be primarily based from our site in Bradford but we are moving our office to Leeds Valley Park in September 2026. The role is a hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where your team(s) operate.

Work type: Permanent. 37 hours per week, Monday to Friday. As part of the role, you will be required to participate in a standby rota.

We have an exciting opportunity for an Operational Delivery Manager to join the Wastewater Service Delivery Business Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

As our Operational Delivery Manager, you will be responsible for managing remote operational teams across a specific geographical area in the Yorkshire region. You will be responsible for continuous improvement in customer service by striving to deliver a same day solution to our customers and environmental impacting incidents. Along with effective delivery of planned repair and maintenance activities on the wastewater network, whilst delivering the asset plan for network maintenance to eliminate future escapes.

What skills, experience and qualifications you will need:

• You will have a strong customer focus, be a dynamic people leader with proven success in leading operational teams remotely in a busy operations environment, managing day to day reactive workloads and be able to demonstrate a track record of achieving excellent performance against challenging targets.
• Experience of Health and Safety Management processes and procedures.
• H&S trained, preferably IOSH qualified.
• You will also have experience in managing, leading, and embedding change initiatives out in the field.
• You will have the ability to performance manage and ideally have awareness of actions on performance measures (pollution, flooding (internal, external and Stability and Reliability).
• You will be proficient in IT and will have in-depth knowledge of Microsoft applications.
• High levels of resilience to enable delivery of a demanding role and excellent written & communication skills.
• Identifying and solving issues in a timely and effective manner, to ensure that network activity doesn't have an adverse impact on network stability or customer service.
• Working co-operatively, internally and externally to the team, focusing on collective goals.
• Proven ability to work in a busy environment, managing day to day reactive workloads.
• A full valid UK driving licence (No more than 6 points).

As part of the role, you will be required to participate in a standby rota.

You will also benefit from having a good understanding of the wastewater networks and resolution processes.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.

If you've got experience in Operational Delivery and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date: 9th June 2026. Interviews: TBC

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.