Network Strategy Intelligence Manager in Humber

Water Utility Company based in Yorkshire region of England.

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience up to £65,000.00.
• A car allowance of £500 per month/£6,000 per year.
• Annual incentive related bonus (up to 15% of annual salary).
• Private health care (Self and partner, if applicable).
• Attractive pension scheme (up to 10% company contribution).
• Life assurance cover of 4 times pensionable salary.
• 25 days annual leave plus bank holidays plus an extra two wellness days!
• A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in September 2026, so you'll be based there in the future. There is also the expectation to travel across our depots and sites within Yorkshire Water when required.

Work type: Permanent. 37 hours per week, Monday to Friday.

We have an exciting opportunity for a Network Strategy Intelligence Manager to join the Customer Field Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do! Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

As our Network Strategy Intelligence Manager, you will provide data led insight into sewer network performance across Wastewater Services. The team plays a central role in embedding a consistent, transparent and data driven approach to performance management, ensuring Yorkshire Water has a clear understanding of sewer flooding risk, customer impact, operational drivers and long term network behaviour.

We provide leadership across modelling, analytics, reporting and performance frameworks; the team translates insight into actionable delivery plans that improve customer outcomes, reduce flooding incidents, drive efficiency and strengthen regulatory confidence. Acting as a centre of excellence for network understanding, the team delivers high quality intelligence and assurance to support informed decision making across the business.

By identifying root causes and key performance drivers, the team plays a pivotal role in Yorkshire Water's sewer flooding strategy and ODI delivery, ensuring the right interventions and controls are in place to prevent repeat incidents and improve long term network resilience.

Where you fit in! As our Network Strategy Intelligence Manager you will:

• Support and lead aspects of the sewer flooding performance strategy and operational performance framework, ensuring alignment with business priorities and ODI commitments.
• Provide high quality, data driven insight that informs operational, tactical and long term decision making across the business.
• Govern and assure predictive models, dashboards and analytical outputs, ensuring accuracy, consistency and a single source of truth for performance reporting.
• Drive targeted improvements by leading root cause analysis, scenario modelling and performance diagnostics to reduce flooding risk and repeat incidents.
• Lead and facilitate weekly and monthly performance reviews, identifying trends, emerging risks, weather related impacts and opportunities for improvement.
• Translate analytical outputs into clear operational actions, working with field operations and cross functional teams to deliver measurable improvements.
• Collaborate across operational intelligence, asset planning, customer and capital delivery teams to manage performance risk and maximise opportunities.
• Build capability and resilience within the team, coaching analysts and performance specialists, embedding continuous improvement and strengthening analytical standards.

What skills & qualifications you will need:

• Strong leadership background within wastewater operations, data intelligence, performance management or strategy.
• Deep understanding of sewer flooding mechanisms, network behaviour, and regulatory context.
• Experience delivering analytical insight at senior stakeholder level.
• Proven ability to lead change initiatives across multiple operational teams.
• Strong communication and influencing skills.
• Ability to work across multiple sites (full UK driving licence).
• Excellent communication skills with the ability to engage and influence across business readiness teams e.g. Business change, comms and learning, to plan and deliver the activities outlined in change impact assessments.
• Strong knowledge and experience of business processes and systems linked to day to day wastewater operations as well as planning and scheduling and customer management practices.
• Proactive, self-motivated, organized and takes personal accountability.

You will also benefit from having:

• Advanced performance strategy and governance capability.
• Deeper proficiency in modelling, scenario planning and analytical interpretation.
• Enhanced cross-functional leadership and influencing skills.
• Broader understanding of asset strategy and long-term planning.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

If you've got experience in any of these areas and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. This role will close on the 14th June 2026.

No agencies please.