At a Glance
- Tasks: Lead contract administration and enhance service delivery in the water industry.
- Company: Join Yorkshire Water, a key player in providing essential water services.
- Benefits: Competitive salary, bonus opportunities, generous leave, and wellness days.
- Other info: Flexible working options available to support work-life balance.
- Why this job: Make a real impact on communities and the environment while developing your career.
- Qualifications: Experience in project or contract management, ideally in utilities or manufacturing.
The predicted salary is between 26509 - 26509 £ per year.
Company description: Water Utility Company based in Yorkshire region of England.
We offer a competitive salary, depending on experience (£50,663 - £63,329), annual incentive related bonus (£1000 maximum bonus opportunity for the performance year), attractive pension scheme (up to 12% company contribution), development opportunities in line with the NEC Service Manager progression plan, 25 days annual leave plus bank holidays plus 2 extra wellness days, life assurance cover of 4 times pensionable salary, and a great benefits package including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Additional benefits include a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working (1 to 2 office days a week Bradford/Leeds).
Work type: Permanent, 37 hours per week, Monday to Friday.
We have an exciting opportunity for a NEC Service Manager to join the Commercial team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
What we do: We ensure that over 5.4 million people living in the region can rely on our services, providing clean and safe drinking water and managing wastewater. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow, 24/7, 365 days a year.
Join Yorkshire Water as a Service Manager for the Wastewater Services Agreement (WwSA) and play a pivotal role in delivering a high-performing, collaborative contract environment. Acting as the named Service Manager under an NEC4 Term Service Contract, you’ll take ownership of contract administration, ensuring both Yorkshire Water and its contractors meet their obligations while driving efficiency and value.
As our NEC Service Manager, you will:
- Lead the effective administration of the Wastewater Services Agreement (WwSA) in line with NEC4 Term Service Contract (Option A).
- Build and strengthen collaborative relationships with contractors.
- Organise, chair, and facilitate meetings relating to early warning notices and compensation events.
- Provide robust assurance that all parties are operating in line with contractual requirements.
- Manage contractual disagreements by seeking guidance from Commercial Services and Legal teams.
- Deliver end-to-end contract administration activities.
- Act as a trusted advisor to Wastewater colleagues.
- Engage regularly with contractors to discuss matters relating to the successful delivery and ongoing optimisation of the WwSA.
What skills & qualifications you will need:
- Demonstrated experience within the water or wastewater sector, or across wider utilities, process, or manufacturing industries.
- Proven track record of delivering sustainable performance against challenging business targets.
- Strong programme, project, or contract management experience.
- Holds, or is working towards, a relevant contract management qualification (e.g. NEC).
- Knowledge of wastewater network operations is advantageous.
- The ability to build and maintain strong, collaborative relationships.
- Communicates confidently and effectively, both verbally and in writing.
- Applies strong problem-solving skills to resolve issues.
- Works independently with confidence, taking initiative and ownership to deliver results.
- Effectively manages contract partners, using KPIs and performance measures.
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options to help you make the best of both your work and home life.
If you’ve got experience in Programme, Project or Contract Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today.
The closing date for this advert is the 30th of June 2026.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
NEC Service Manager in Humber employer: Yorkshire Water
At Yorkshire Water, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous annual leave, a robust pension scheme, and numerous wellness initiatives. Our collaborative work culture fosters professional growth through development opportunities aligned with your career progression, all while making a meaningful impact on the communities we serve in the beautiful Yorkshire region. With our upcoming move to Leeds Valley Park, you'll enjoy a modern working environment and the flexibility of hybrid working arrangements, ensuring a healthy work-life balance.
