Business Implementation Lead in Humber

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience (band 4a) £46,481 - £58,102. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the Business Implementation Lead progression plan. 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in Spring 2026, so you’ll be based there in the future - Hybrid Working (2 days office a week Bradford/Leeds). Work type: Permanent. 37 hours per week, Monday to Friday.

We have an exciting opportunity for a Business Implementation Lead to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Water Service Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators.

Reporting to the Water Efficiency Manager, the Business Implementation Lead is a business-critical role responsible for embedding the delivery of the AMP8 water efficiency programme, ensuring the demand reduction required to meet Performance Commitments for Per Capita Consumption (PCC) and Business Demand Reduction (NHH). The role will coordinate and shape programme initiatives, liaise with contract partners and third parties, and work closely with the Project Manager and Demand Analyst on forecasting, health and safety, and benefit realisation, while maintaining strong internal and external stakeholder relationships. The Business Implementation Lead will enable effective project delivery, ensuring benefits align with water resource management plan forecasts, and will support agile solutions to manage variances, working collaboratively with internal teams to integrate projects into the wider programme.

We are seeking an individual with strong project or programme management experience, ideally within a UK regulated utilities environment.

Where you fit in: As our Business Implementation Lead you will:

• Partner with colleagues across the business to support the creation, mobilisation, and successful delivery of the AMP8 Water Efficiency programme.
• Coordinate internally delivered projects to ensure alignment with the Water Efficiency delivery roadmap and overall programme objectives.
• Collaborate closely with the Smart Team to embed smart metering capability and maximise demand reduction outcomes.
• Bring together Demand Analysts, Project Managers, and contract partners to deliver a cohesive plan for programme delivery and benefits realisation.
• Lead on governance activities including DPIA/GDPR compliance, benefits case development, tracking, and transition into fully costed business cases.
• Manage supply chain relationships and external stakeholders, ensuring strong contract performance via SLAs and supporting innovation, collaboration, and continuous improvement across water efficiency initiatives.

What skills & qualifications you will need:

• Proven experience in leading business change, including business readiness, resource planning, change impact assessment, process mapping, requirements gathering, and project planning.
• Strong ability to analyse complex data sets and produce clear, insightful management information to support decision-making and performance tracking.
• Excellent communication skills, with the confidence to engage and present effectively to stakeholders at all levels across the organisation.
• Demonstrated ability to build and maintain effective working relationships, influencing leaders and driving collaboration across the business.
• Highly analytical, with experience in documenting and improving business processes and workflows to enhance efficiency and outcomes.
• Self-motivated and proactive, with a strong commitment to continuous improvement and delivering a high standard of customer service.
• Commercially aware, with the ability to develop understanding through cross-functional working and contribute to business performance.
• Strong organisational and time management skills, with the ability to manage multiple priorities, work under pressure, and remain flexible while supporting team success.

You will also benefit from having:

• Experience in developing policies, processes, procedures, standards, and robust business cases to support effective programme delivery.
• Proven track record of supporting and embedding business change, influencing stakeholders to drive the right culture and behaviours.
• Experience in delivering business systems and applications from inception through to BAU, with a strong focus on data and analytics.
• Good understanding of GDPR and compliance controls, with experience working alongside DPOs, alongside knowledge of regulated utilities, including water balance calculations and performance metrics such as PCC and Business Demand.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

If you’ve got experience as a Business Implementation Lead and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date 26th June. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please.