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- Tasks: Join our team as a Field Technician, ensuring clean water for Yorkshire residents.
- Company: Yorkshire Water provides essential water and wastewater services to over 5.4 million people.
- Benefits: Enjoy a competitive salary, company van, annual bonus, and flexible working options.
- Why this job: Be part of a vital service, protect the environment, and develop your skills in a supportive team.
- Qualifications: Full UK driving licence and experience in delivering against performance targets required.
- Other info: Flexible working patterns available to help balance work and life commitments.
The predicted salary is between 26700 - 32700 £ per year.
Overview
We have an exciting opportunity for a Field Technician to join the Clean Water distribution department at Yorkshire Water and contribute to providing the best service to our customers.
Location: Hull / Wolds area
Work type: Permanent. 37 hours per week, Monday – Friday.
What we do
Yorkshire Water serves over 5.4 million people in the region, ensuring clean and safe drinking water and proper wastewater management. We look after communities, protect the environment, and plan to maintain Yorkshire\\\’s water today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, supporting health, wellbeing and prosperity.
New environmental legislation, investment and changing customer expectations create opportunities within the water industry. Water distribution is a key part of meeting customer and regulator expectations.
Where you fit in
As our Field Technician you will safely carry out day-to-day activities on a 24/7 rota, ensuring tasks are completed on time, within budget and to the required quality to enable the effective operation of the Yorkshire Water distribution network. This includes proactive network operation and maintenance, risk assessments, supervision of network intervention, and rapid response to network failures to minimise impact on key targets such as Water Supply Interruptions and Water Quality.
You will have customer-facing responsibility for frontline service delivery, attending customer appointments and resolving queries through problem solving, network optimisation and promotion of relevant work where required.
Responsibilities
- Carry out day-to-day activities on a 24/7 rota, ensuring work is completed on time, to budget and to required quality.
- Proactive network operation and maintenance; complete operational risk assessments; supervise network intervention; respond quickly to network failures.
- Minimise impact on key performance targets related to water supply interruptions and water quality.
- Deliver frontline customer service, attend customer appointments and resolve queries using problem solving and network optimisation.
What skills & qualifications you will need
- Full UK driving licence
- Experience of delivering against challenging upper quartile targets and performance commitments
- Builds and maintains effective internal and external relationships to a high standard
- Ability to influence and drive the right culture and behaviours
- Positive approach to handling changes (technology, process, behavioural and organisational)
- Excellent customer service skills (internal and external)
- IT literate
- Team player with ability to work across teams and support development of others
You will also benefit from having
- Experience in a commercially oriented and/or regulated environment
- Experience in the water or wastewater sectors or related utilities/process/manufacturing
- Technical understanding of water networks and assets
Additional information
We support flexible working patterns and job share options where possible to help balance work and home life.
Do you sound like your cup of tea? If you have Field Technician experience and want to help us deliver great service while looking after the environment, please apply today to explore what a career with Yorkshire Water can offer you.
Pre-employment checks may include a Basic Disclosure Check, and depending on the role, security vetting. All roles may require a medical questionnaire and further medicals when required.
We are committed to removing barriers in our recruitment process and offer adjustments to make applying accessible. If you have an accessibility need, disability, or condition that requires changes, please include this information in your application so we can discuss reasonable adjustments.
What\’s in it for you?
Career development, colleague well-being and a positive work experience are key priorities. We are committed to taking responsibility for the water environment for good.
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Field Technician employer: Yorkshire Water
Contact Detail:
Yorkshire Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technician
✨Tip Number 1
Familiarise yourself with Yorkshire Water's operations and values. Understanding their commitment to customer service and environmental protection will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Yorkshire Water. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company and its expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated problem-solving skills, teamwork, and customer service. This will help you articulate your capabilities effectively during the interview.
✨Tip Number 4
Research the specific challenges faced in the York and Selby area regarding water distribution. Being knowledgeable about local issues will show your proactive approach and genuine interest in the role, making you stand out as a candidate.
We think you need these skills to ace Field Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Field Technician position. Tailor your application to highlight relevant experience and skills that align with what Yorkshire Water is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in the water or utilities sector, as well as your ability to meet performance targets. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Showcase Your Skills: Make sure to mention your full UK driving licence and any technical understanding of water networks. Highlight your IT literacy and teamwork abilities, as these are crucial for the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working with Yorkshire Water. Mention how you can contribute to their mission of providing clean and safe drinking water while supporting the environment.
How to prepare for a job interview at Yorkshire Water
✨Know Your Stuff
Make sure you understand the role of a Field Technician and the specific responsibilities it entails. Familiarise yourself with Yorkshire Water's operations, especially in clean water distribution, to show your genuine interest and knowledge during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems under pressure. This role requires quick thinking and effective resolution of issues, so showcasing your ability to handle challenges will be crucial.
✨Highlight Customer Service Experience
Since the role involves direct customer interaction, be ready to discuss your previous customer service experiences. Emphasise how you resolved queries and maintained positive relationships, as this will demonstrate your suitability for the position.
✨Show Team Spirit
As a Field Technician, you'll need to work both independently and as part of a team. Be prepared to talk about your teamwork experiences, how you support colleagues, and how you contribute to a positive working environment.
