Duty Operations Coordinator 24/7

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience £38,899 - £48,623 (band 4c) plus 20% shift allowance. Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year). Attractive pension scheme (up to 12% company contribution). Development opportunities in line with the 24/7 Remote Asset Planner progression plan. 25 days annual leave plus bank holidays plus an extra two wellness days! Life assurance cover of 4 times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in September 2026, so you'll be based there in the future.

Work type: Permanent contract, working full time, on average 37 hours per week Monday-Sunday. You are employed in this role on an annualised hours contract which totals 1929 hours per year, eg- an average of 37 hours per week. Your normal attendance days and daily hours will be in accordance with the operational shift rota; the rota will either be a 12hr/365-day cover or a 24hr / 365-day cover.

We have opportunities for Duty Operation Coordinators - Waste to join the Central Control at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do! Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

Central Control are a key part of how we plan to meet the changing expectations of customers and regulators. To support the WW Duty Operations Engineer in the co-ordination of responses to potential pollution incidents. Co-ordinating resources, mitigation, maintaining clear timelines through Pollution Service Events and notifying regulators. The role plays a key part in protecting the environment, improving resilience and enabling Yorkshire Water to meet its regulatory and performance commitments through efficient, risk-based planning of work.

As a Duty Operations Coordinator you will play a key role in protecting customers and the environment by coordinating operational responses across the wastewater network. You'll support the Wastewater Duty Operations Engineer in delivering operational excellence through effective planning, incident management and resource coordination, while maintaining a strong focus on Health.

• Coordinate responses to high-priority, complex and emergency wastewater incidents, including pollution events, flooding, blockages and asset failures.
• Support the management and escalation of incidents, ensuring they are resolved as quickly and effectively as possible whilst minimising customer and environmental impact.
• Use operational data, risk information and network intelligence to prioritise, plan and coordinate activities across wastewater assets.
• Continually seek opportunities to improve planning processes, incident management activities and ways of working to enhance performance and efficiency.
• Coordinate field and service partner resources, ensuring work is appropriately prioritised, optimised and delivered in line with agreed service levels.
• Work collaboratively across the 24/7 operational desks, providing resilience and supporting wider control room activities when required.
• Build strong working relationships with operational teams, service partners and key stakeholders to ensure joined-up delivery and consistent performance.
• Manage customer escalations, service partner responses and out-of-hours operational activities in line with agreed procedures and SLAs.
• Provide operational support across the Control Room, helping to maintain service continuity and effective incident coordination.
• Be environmentally conscious in all decision-making, considering the impact on customers, wastewater networks, receiving watercourses and the wider environment.
• Actively monitor, track and coordinate responses to customer contacts and service events, ensuring customer impacts are understood and addressed.
• Ensure all work is validated, risk-assessed, prioritised and jeopardy-managed before allocation to operational teams, service partners or out-of-hours resources.