Developer Services Trainer

Company description: Water Utility Company based in Yorkshire region of England.

We offer a competitive salary, depending on experience £41,875 - £52,343 (band 4b).

• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Developer Services Trainer progression plan
• 25 days annual leave plus bank holidays plus 2 extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package: choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: This role will initially be based in Bradford but we are moving our office to Leeds Valley Park in summer 2026, so you’ll be based there in the future - Hybrid Working (3 days office a week Bradford/Leeds).

Work type: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Developer Services Trainer to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What we do: We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Developer Services are a key part of how we plan to meet the changing expectations of customers and regulators. To provide a robust training framework directly for Developer Services that will ensure that all colleagues delivering our customer service have the right technical knowledge and skills to deliver a market leading customer experience.

The role will cover all aspects of Developer Services such as back office and field-based colleagues and will deliver training for both new inductees and existing colleagues.

Where you fit in: As our Developer Services Trainer you will:

• Design, develop and deliver high-quality training frameworks and learning materials aligned to organisational standards and departmental objectives.
• Deliver engaging process, policy and systems training to a wide range of delegates, ensuring knowledge transfer and operational compliance.
• Own and maintain departmental learning frameworks, identifying training needs and implementing solutions to support colleague development.
• Support and embed departmental change initiatives by upskilling colleagues and promoting positive behaviours and cultural adoption.
• Assist in the development and implementation of new processes and procedures to meet evolving business and operational requirements.
• Maintain accurate, auditable and compliant delegate assessment and achievement records in line with awarding body requirements.
• Ensure all training and work activities are conducted in accordance with Health & Safety legislation and company policies and codes of practice.
• Apply experience in workplace training, assessment and people development, supported by Level 3 Award in Education & Training (or equivalent) and the flexibility to travel across multiple operational sites.

What skills & qualifications you will need:

• Holds or is working towards an ILM or CMI Leadership & Management qualification, demonstrating a commitment to effective leadership and people development.
• Experienced in the use of psychometric assessment tools, with qualifications or practical application of tools such as MBTI, EQ or PRINT to support individual and team development.
• Possesses NRSWA qualification and a strong understanding of safe working practices within utility and construction environments.
• Holds an IOSH, NEBOSH or equivalent Health & Safety qualification, promoting compliance and a positive safety culture across all activities.
• Demonstrates strong knowledge of new construction activities and Developer Services processes, enabling effective support to customers and stakeholders.
• Holds a full UK driving licence and is able to travel across the Yorkshire Water network to support operational and training requirements.

You will also benefit from having:

• Demonstrates advanced knowledge of Developer Services, using strong technical problem-solving skills to support operational performance and deliver effective customer-focused solutions.
• Promotes a strong health and safety culture, ensuring compliance with procedures while role modelling company values and behaviours at all times.
• Communicates effectively with stakeholders at all levels, building positive relationships and supporting successful delivery of departmental objectives.
• Proactively manages workload and priorities, adapts positively to change, and utilises corporate systems efficiently to achieve business and customer outcomes.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life.

If you’ve got experience as a Developer Services Trainer and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please.